John Brooks Company

Bilingual Inside Sales Representative

Posted 9 Days Ago

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Laval, QC

Junior

Industrial

The Role

The Bilingual Inside Technical Sales Representative at John Brooks Company will focus on providing exceptional customer service, preparing quotations, and offering technical support for pump and filtration products. Responsibilities include managing customer orders, supporting the outside sales team, and achieving sales quotas while maintaining strong customer relationships.

Summary Generated by Built In

Description

WHAT DO WE DO?
We create solutions for the people who keep our world flowing.
For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.
THE ROLE
The Bilingual Inside Technical Sales Representative will possess a high level of pump and technical knowledge, and will be responsible for familiarity of product availability, use, application, benefits and pricing structures. The Bilingual Inside Technical Sales Representative will be responsible for providing superior customer service, product selection and quotation preparation, technical support to the outside sales, and execution of large bid submissions and project management.
DUTIES & RESPONSIBILITIES

Provide Exceptional Customer Service:

Efficient and accurate entry of customer orders

Effectively managing time to ensure best possible response times to customer inquiries

Working with the purchasing department to expedite customer orders when required

Keeping customers informed of order/inquiry status

Displaying a positive attitude

Support Outside Sales Team:

Demonstrating awareness of company, branch, and territory targets and strategies

Identifying and relaying customer opportunities, issues and concerns

Building customer relationships

Executing quotation follow-up; including maintaining and updating sales quote and relative customer information in the CRM database

Product Selection and Quotation Preparation:

Identifying customer needs (delivery times, product, price, etc.)

Focusing on details – valid price, product number, description

Coordinating with suppliers as needed

Providing a quality bid, in the shortest possible and reasonable timeframe

Providing technical information

Developing advanced knowledge of our order entry and CRM software

Implement the Company's Strategies and Visions:

Acting on the opportunity to make upsells and upsells or sell products from our other divisions

Promote the service and repair of all products offered by John Brooks

Requirements

QUALIFICATIONS
Essential:

College Diploma in a related field

Fluent in English & French

A minimum of 1-3 years of related experience (industrial sales)

Advanced computer skills; proficient with Microsoft Office Suite (Excel, Word etc.)

Must exude an enthusiasm, passion, confidence, and an optimistic attitude

A positive mindset with a strong technical aptitude and a general understanding of industrial processes

Must be driven and determined to win orders

Must be a collaborative and a supportive team player

Excellent interpersonal and communication skills

Excellent attention to detail

Be able to “think on your feet”, problem solve, and demonstrate creativity

Excellent planning, organizational, and time management skills

Must take ownership of own actions and demonstrate initiative

A demonstrated alignment with John Brooks values; customers first, ownership/accountability, respect, performance excellence, integrity and innovation

Desirable:

Working knowledge of fluid handling equipment and technical/mechanical processes

Working knowledge of industry products, systems and applications is an asset; specifically, fluid mechanics and dynamics, and rotating equipment/machinery

Working knowledge of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software systems

WORK ENVIRONMENT

Fast-paced environment in a dynamic competitive industry

Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings

Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

Benefits

Canadian founded and owned, John Brooks Company has doubled in size in the last 7 years to over 200 employees across the country. Since 1938, we have worked hard to build & nurture an entrepreneurial environment, where creative thought and initiative are encouraged; this is a place where your ideas matter! If you have a strong work-ethic, passion, and determination, we’ll provide the tools you need for success. We will help you grow so that we can continue growing.
WHAT’S IN IT FOR YOU?

Competitive remuneration including base salary + incentive

Competitive vacation

Paid personal day program

Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision

Company Group RRSP with employer matching

Annual health & wellness subsidy

FUN FACTS

The average employee tenure is 9 years

We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays

We regularly host social events and gatherings to foster togetherness and fun

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request.

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The Company

HQ: Mississauga, Ontario

228 Employees

On-site Workplace

Year Founded: 1938

What We Do

John Brooks Company is an innovative company that combines fresh ideas and over 85 years of solving fluid-handling challenges for our customers, and we love doing it. We are a team of Spraying, Pumping, Filtering, Valve, and Systems application experts who solve any and all municipal and industrial application challenges across Canada.

We are thankful to have had relationships with many of our customers and suppliers that span decades; this is a testament to how we conduct business throughout our organization. We have evolved, and we will continue to re-engineer ourselves in the future as we help our customers tackle various challenges.

Since 1938, respect has been the cornerstone of what John Brooks Company is about. We have a culture that respects all stakeholders, whether they are suppliers, customers, or our employees. We work hard to foster an entrepreneurial environment where decision-making, creative thought, and initiative are rewarded; this is a place where your ideas matter.

This positive but challenging work environment has allowed us to employ many passionate and skilled employees over our 85-year history; our average employee tenure is over 11 years. We have a number of employees whose first job was with John Brooks Company and years later retired with us.

When you join John Brooks Company, you are connecting with a team that is committed to your success. You will be supported by our ownership, our management team and your co-workers. Many of our most tenured employees are also our most motivated and committed employees, and we believe this speaks volumes about what it’s like to work at John Brooks Company.

Dynablast, MDA Filtration, ML Gatewood, ASL Roteq, and Motech Distribution are all divisions of John Brooks Company.