Bilingual Core Accounts Manager

The Core Accounts Manager is responsible for assisting the Sales Managers in everyday operations and managing all Logistics Coordinators, Schedulers, Core Accounts Specialists and Core Accounts Team Leads. This position is aligned with our Core Accounts and will make an impact on growing and maintaining those customer relationships and developing talent. The position will serve as the main point of contact from IEL to the customer.

MUST be FLUENT in English and Hindi

Responsibilities:

• Review call logs and other KPIs to give performance feedback to the team when needed.
• Interview potential new hire candidates for the account
• Handle escalated issues with customers and carriers
• Coach new hires by teaching the best practices to run loads in the TMS, work with carriers/drivers, and how to deliver award winning customer service to all parties
• Conduct annual reviews and check-ins with team members to ensure expectations are clear and feedback is given frequently
• Communicate and calculate annual merit increases
• Track sales competitions.
• Monitor account volume and staff appropriately.
• Create team member incentives
• Manage the team schedule and responsibilities for Logistics Coordinators, Core Account Specialists and Schedulers
• Develop and manage a team of 4-5 employees
• Oversees and refine all processes on the account to maximize efficiency and profitability
• Archive team processes in a team operation manual
• Keep all AP/AR up to date on the account

Required:

• A Bachelor’s Degree or equivalent experience.
• 3 + years of logistic account management.
• Ability to work in a fast- paced environment.
• Advanced Microsoft office skills.
• Ability to learn other technologies quickly.
• Availability to work nights, weekends and holidays as needed.
• Fluent in English & Hindi
• Excellent communication skills; both written and oral.
• Knowledge of U.S. & Canadian geography.
• Experience with Logistics Software.
• Knowledge of laws, regulations and ISO requirements.

Preferred:

• Experience with managing a small team- including hiring and developing talent.

Company Operating Name: IEL Canada Brokerage, ULC

Business Address: 1055 West Georgia St. , Vancouver, BC V6E 4N7

Position Address: 309 Pennsylvania Ave., Concord, ON L4K 5R9

Job Title: Core Accounts Manager

Terms of Employment: Permanent Position

Language of Work: English and Hindi

Wage: $75,000 CAD

Raises: Merit increase annually

Bonuses: based on performance

Contact Information: [email protected]

Benefits Package: Retirement Savings Plan (RSP), Life & AD&D and Optional Life, AD&D & Critical Illness, Short- Term Disability, Long- Term Disability, Extended Health Care, Vision, Dental, Identity Theft, Health Care Spending Account and Wellness Spending Account.

US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.