Bi-Lingual Sales Experience Specialist

Job Type:

Regular

Work Location:

Samsung Experience Store 8001 - Glendale, CA 91210

Overview:

Samsung Electronics America and 2020 Companies have partnered to hire experienced Part-Time Retail Sales Associates within the retail space.

Samsung Stores are an interactive and fun product theater designed to treat shoppers to an immersive experience with Samsung’s products and services. At a Samsung Experience Store, we want customers to learn by experiencing Samsung products first-hand while receiving world-class service and sales experience.

As a Sales Associate, you are responsible for being the life force of your store. You are empathetic and composed, setting the pace and energy for all customers. You have an entrepreneurial spirit and treat each customer like they are your last. You approach them with a timely authenticity while staying aware of other tasks and customers, building trust from their first step into the store. Your contagious personality makes you a real team-player.

Some of your day-to-day tasks:

• Educate customers, making it easy to test drive and learn how to use Samsung Electronics (Samsung) products
• Know the right questions to ask customers to give them a complete solution to their needs and concerns
• Enhance the customer experience by assisting with their journey throughout the store
• Manage the phone systems effectively and efficiently
• Maintain merchandise display planogram standards
• Retain knowledge of current promotions, trends, merchandise features, store inventory, policies, and procedures

What's in it for You?

• Competitive, weekly pay
• Hourly pay starting at $20.00 per hour and based on store location and candidate experience
• Earn a bonus, paid bi-weekly
• Next day pay on-demand with DailyPay
• Exciting and innovative work environment
• Achieving team goals
• Learning with the best in class products
• Work and average of 20 - 25 hours per week
• Flexible schedule during retail hours, weekends, plus weekdays

Requirements:

• Technical Knowledge: Proficient in Android Hardware
• Use personal wireless device (cell phone) to clock in/out per shift using store Wi-Fi
• Work nights, weekend, and holidays
• 2 - 3 years of retail selling experience in a high velocity environment
• High School Diploma or GED
• Background check

Not Required, but Preferable:

• Retail and mall experience a plus.
• Bilingual (Chinese/Korean/Spanish) speaking a plus

Job Description:

• Sell products and services in a retail store, kiosk, and/or event environments
• Maintain professional interaction with both customers and fellow employees
• Meet or exceed personal sales goals on a monthly basis
• Courteously welcome customers and offer assistance
• Direct customers by escorting them to displays; Demonstrating technologies, assess needs and suggests products to fit those needs
• Advise customers by providing information on products and services
• Help customers make selections by building customer confidence
• Accurately document and report sales
• Contribute to team effort by accomplishing related results as needed
• Responsible for accurately tracking and communicating all activity to Retail Operations
• Ensure work station/kiosk is clean, well-organized, functional and presentable at all times
• Responsible for submitting all paperwork completely and accurately

Performance Measurements:

• Regular and prompt attendance
• Meet established monthly/weekly sales quota/goals
• Customer/client satisfaction based on post-sale surveys

Qualifications:

• High school diploma or equivalent required
• Six (6) months prior sales, retail, telecom or marketing experience
• Demonstrated knowledge of products and services
• Excellent communications, presentation, interpersonal and problem-solving skills
• Impeccable integrity and commitment to customer satisfaction
• Ability to multi-task in a fast-paced, team environment
• Must be available to work evenings, weekends and holidays as needed
• Ability to maintain customer confidentiality

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.