BESS Analyst - Battery Energy Storage

OUR CULTURE AND VALUES

We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.

We are Leading

Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day.

We are Responsible

Fluence is defined by its unwavering commitment to safety, quality, and integrity.

We are Agile

We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.

We are Fun

We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all. 

ABOUT THIS POSITION

Location: Hybrid (2-3 days in office) in Alpharetta, GA

The Energy Storage Analyst is a critical Customer Success Center (CSC) member, responsible for monitoring, diagnosing, and resolving issues in battery energy storage systems (BESS). This role ensures system reliability, optimal performance, and swift resolution of customer-reported and proactively identified issues. The analyst collaborates with field services, technical teams, and customer success managers to deliver exceptional service and support.

Key Responsibilities

System Monitoring and Diagnostics:

Continuously monitor BESS performance through the CSC’s advanced diagnostic tools.

Identify and diagnose system issues, leveraging predictive analytics to anticipate and mitigate potential failures.

Escalate complex issues to senior engineering staff or Field Service Engineers as necessary.

Troubleshooting and Resolution:

Respond to customer-reported issues, providing Tier 1 or Tier 2 support depending on the complexity.

Guide customers or field service engineers remotely through resolution steps.

Maintain detailed records of troubleshooting processes, resolutions, and system updates.

Collaboration and Escalation:

Work closely with the Field Services team to coordinate on-site visits for unresolved issues.

Collaborate with Customer Success Managers (CSMs) to communicate customer status updates and resolution plans.

Provide insights to the Performance Improvement Team to enhance predictive models and maintenance protocols.

Documentation and Reporting:

Maintain accurate and detailed records of all incidents, resolutions, and system changes in the ticketing system.

Contribute to periodic performance reports, highlighting key trends and areas for improvement.

Support the development of troubleshooting guides and best practices for the team.

Continuous Improvement:

Participate in regular training to stay current with system updates, emerging technologies, and best practices.

Contribute to knowledge-sharing sessions and cross-functional collaboration initiatives.

What does the ideal candidate bring to Fluence?

• Education: Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related field (or equivalent experience).
• 2+ years of experience in energy storage systems, power systems, or related technical support roles.
• Hands-on experience with monitoring tools, data analysis, and system troubleshooting.
• Technical Skills:
• Strong understanding of BESS technology, SCADA systems, and energy storage software.
• Familiarity with data analysis tools and diagnostic platforms.
• Proficiency in technical documentation and customer-facing communication.
• Soft Skills:
• Excellent problem-solving skills with a proactive mindset.
• Strong communication and interpersonal skills, capable of engaging with technical teams and customers.

At Fluence we are dedicated to building a diverse, inclusive, and authentic workplace; if you are excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply!

Unlimited PTO

Medical, Dental, Vision, Life and Pet Insurance

Generous 401K Match

Annual Bonus Incentive

#energy #sustainability #inclusionmatters

Follow Fluence on LinkedIn: Fluence LinkedIn

Fluence Career Page: Fluence Careers

Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.