We are seeking a highly motivated BenTech Strategic Channel Specialist to join our Digital Solutions team and support our growing base of Benefit Technology partners. This individual will serve as a point of contact for BenTech partners within one of our strategic channels. With a focus of fostering relationships to ensure satisfaction, retention, and growth. The ideal candidate will be familiar with benefits technology, experience in managing accounts, and a strategic growth mindset focused on adding value.
This is an exciting time to join Guardian as we accelerate our digital capabilities across product, experience, benefits administration, and broker technology. Our goal is to cement our market leading position and innovate using technology to capitalize on new market opportunities.
You are
Passionate about helping clients define and achieve goals and go above and beyond for their assigned partners understanding how to bring these solutions to life while demonstrating the ability to work collaboratively with other stakeholders across the value chain.
- Customer-Centric Mindset: Passionate about helping clients succeed and building long-term relationships.
- Strategic Thinker: Able to support client needs and provide recommendations.
- Collaborative Team Player: Works well with internal teams to deliver results for clients.
- Adaptable and Resilient: Thrives in a dynamic, evolving industry.
You will
Client Relationship Management
- Serve as an account manager for assigned Benefit Technology partner accounts, understanding their business goals and challenges.
- Build and maintain relationships with key stakeholders, including product managers, and operations leaders.
- Conduct regular check-ins (e.g., QBRs) to review account performance, usage metrics, and identify opportunities for optimization.
- Support negotiations with vendor partners, and influence stakeholders across multiple teams and departments.
Support and Advocacy
- Act as the voice of the customer within the company, ensuring their feedback is communicated to relevant teams (e.g., API Solution team, Partner Support team, Engineering).
- Coordinate with cross-functional teams to resolve issues, including integration challenges, or feature gaps.
- Provide insight during critical events like open enrollment periods, ensuring a smooth and efficient process.
- Deliver and present reports, plans, and competitive analyses to internal stakeholders.
Strategic Growth and Retention
- Identify opportunities to expand the partnership (e.g., user experience, capabilities, or new product offerings).
- Monitor account health metrics (e.g., usage, satisfaction scores) to proactively address risks, identify opportunities.
- Collaborate with Sales and Marketing to deliver tailored solutions that align with customer needs.
Industry Expertise and Education
- Stay updated on industry trends, regulatory changes, and the competitive landscape to provide strategic advice to clients.
- Educate clients on new features and best practices.
- Represent the company as the SME and present internally to stakeholders.
You have
- 3+ years of experience in account management, client success, or related roles, preferably in SaaS or benefits technology.
- Familiarity with benefits administration processes, and integrations (e.g., EDI, APIs).
- Ability to manage multiple accounts and priorities in a fast-paced environment.
- Problem-solving and analytical skills, with the ability to translate client challenges into insights.
- Communication and interpersonal skills, both written and verbal.
Preferred Skills:
- Experience working with HR, payroll, or benefits-related platforms.
- Technical acumen to understand product integrations and data exchanges.
- Communication, negotiation, and stakeholder management skills.
- Exhibits analytical and problem-solving skills; able to use metrics and data to form insights.
Location
This is a hybrid position requiring 3 days a week in the office, preferably Boston, MA, Bethlehem, PA, Hudson Yards, NY, or other Guardian offices with up to 10% travel.
Salary Range:
$93,080.00 - $152,915.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
What We Do
Who we are
Guardian makes a difference in the lives of people when they need us most. With over 160 years of stability and fiscal integrity, we are a trusted resource to generations of families and business owners, inspiring well-being and helping build financial confidence.
Today, we stand behind 29 million consumers, helping them prepare and plan for a bright future for themselves and their families. We help business owners care for their employees. And we help people recover and thrive in times of unexpected loss.
As a modern mutual insurance company, we believe in driving value beyond dividends. We invest in our colleagues and are building a progressive, innovative and inclusive culture. We uplift individuals and communities through thoughtful social and environmental programs.
What we stand for
In 1860, a community of immigrants joined together to insure and protect their businesses and families. They were guided by powerful ideals that we’ve continued to stand behind and evolved throughout the years: we do the right thing, we believe people count, we courageously shape the future together, and we go above and beyond for the people we serve.
Guardian employees embrace and live by these values every day. They remind us to put people at the heart of all we do so that we can help protect what matters most to you. Want to help bring these values to life? Join us for a rewarding career and the opportunity to shape the future.
Disclosures:
Financial information concerning Guardian as of December 31, 2022, on a statutory basis: Admitted assets = $76.0 billion; liabilities = $67.2 billion (including $55.0 billion of reserves); and surplus = $8.8 billion. Dividends are not guaranteed. They are declared annually by Guardian’s Board of Directors.
Guardian® is a registered trademark of The Guardian Life Insurance Company of America. © Copyright 2023 The Guardian Life Insurance Company of America 2023-156184 Exp. 5/25
