About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
About the Role:
The Benefit Transfer team is a growing team of Advocates that serves customers who want to transfer their Broker of Record to Gusto, we notify your insurance carriers that Gusto will be managing the company's benefits moving forward. As a core member of the Benefits Integration team, you will be responsible for working with customers and their insurance carriers to set up their health benefits in Gusto while providing a delightful customer experience. You will guide customers through each step of the integration process, from working with insurance carriers, to building the benefit plans and enrollments in our internal systems.
About the Team:
The Benefit Transfer team is dedicated to enhancing the health benefits journey for small business owners, their employees, and our insurance carrier partners through innovative technology and exceptional service. Each team member takes ownership and makes a significant impact daily. You'll join a team consisting of 7 Advocates and 1 PE. Additionally, you'll collaborate closely with diverse teams across Gusto to enhance our onboarding process and product offerings.
Here’s what you’ll do day-to-day:
- Provide exceptional customer service by actively communicating with customers and carriers via email and phone.
- Optimize the integration process using Gusto’s internal systems and tools. This includes consolidating benefits information, establishing policies, managing enrollments, and ensuring that customers adhere to carrier compliance requirements.
- Effectively manage your time across multiple customers and a variety of tasks to ensure productivity and meet deadlines consistently.
- Collaborate across teams to collectively address issues, troubleshoot problems, and resolve customer concerns.
- Be a knowledge partner! Research, document, and educate others on updates related to internal process, external policy, and best practices.
Here’s what we're looking for:
- 3+ (preference for health insurance/health benefits exposure)
- Excellent written and oral communication skills
- Strong project management skills and attention to detail
- Flexibility to work collaboratively with cross-functional teams
- Passion for reducing operational inefficiencies and pain points
- Self-motivated and comfortable working collaboratively and autonomously - excited about striving toward team and individual metric
Our cash compensation amount for this role is targeted at $23.56/hr - $26.44/hr in Denver. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require assistance in filling out a Gusto job application, please reach out to [email protected].
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
What the Team is Saying
What We Do
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Why Work With Us
When you join Gusto, you become part of a diverse and passionate community dedicated to empowerment, innovation, and providing meaningful solutions. Join us in building a world where work truly empowers a better life. Build with Gusto!
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Employees engage in a combination of remote and on-site work.
The workplace may be changing, but our team is stronger than ever. Whether you are near our offices (SF, Denver, NYC) or work remotely from one of our hub cities like LA or Las Vegas, we want employees to feel as productive and connected as possible!
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