JM Lexus is currently seeking top talent as a Business Development Center Coordinator. The Business Development Center Coordinator is a specialized, highly trained & skilled member of the Sales Client Care Center (BDC). The Business Development Center Coordinator handles inbound sales calls, processes Internet leads, confirms appointments, performs outbound follow-up calls to equity clients(VIP), follows up on Internet leads and any additional outbound calls requested by management that help lead to scheduled appointments, which helps ensure maximum efforts to meet sales objectives.
Responsibilities:
-
Promptly and professionally answering inbound sales calls with the goal of providing an exceptional client experience resulting in a scheduled appointment.
-
Performing outbound follow-up calls for no shows, equity clients (VIP), Internet leads, and any additional outbound calls requested by management that leads to scheduled appointments and sold units.
-
Mastering all training materials including Inbound Sales Call Guides and Strategic Responses (word tracks) in order to accurately answer all guest’s questions, promoting Lexus Plus principals and securing appointments with guests.
-
Keeping current with sales specials, all direct mail pieces, price matrix on new and pre-owned vehicles and any notices from the manufacturer.
-
Having strong product knowledge expertise, knowing all of the Lexus models and main features of each vehicle.
-
Must be available to work flexible hours during all available store hours, including weekends and holidays.
Qualifications:
-
Ideal candidate must possess outstanding communication skills, to include writing skills, and maintain a cheerful and enthusiastic disposition.
-
2+ years of sales or call center experience, required.
-
Bilingual (English/ Spanish) preferred.
-
Ideal candidate will display a great work ethic, project a “can do” attitude in the face of change, enjoy conducting outbound calls with enthusiasm and support the goals and objectives of the team.
-
Ideal candidate will enjoy mastering all training materials provided in the SalesMastery™ Certification training provided by Blueprint, Inc. which includes but is not limited to specific call guide strategies, word tracks pertaining to overcoming specific client questions and objections, etc.
-
Proficiency in utilizing VinSolutions, Dealer Daily, Roadster, CarNow, CDK and VehicleXchange, preferred.
-
Valid driver's license required.
-
This is an onsite position
#LI-ME1
#LI-onsite
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.
JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
What We Do
JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $16 billion in revenue and more than 4,500 associates. Rooted in automotive and united in its strong culture and core values, JM Family is in the business of helping other businesses succeed. As a long-term partner, it is invested in its companies, associates and its communities. Driven by exceptional performance, current subsidiaries are in the automotive, financial services and franchising industries. Its family of companies includes: Southeast Toyota Distributors, the world’s largest independent distributor of Toyota vehicles; JM&A Group, a company committed to improving automotive dealers’ performance by offering Finance & Insurance products and services, dealership training and consulting; World Omni Financial Corp. (dba Southeast Toyota Finance), a captive financial services company driven to delivering an exceptional dealership and customer experience for Toyota customers in the Southeast; JM Lexus, one of South Florida’s leading Lexus dealers; DataScan, a provider of solutions for wholesale asset financing and inventory risk management; and Home Franchise Concepts, a multi-brand franchise network consisting of Budget Blinds, Tailored Living featuring PremierGarage, Concrete Craft, AdvantaClean, Kitchen Tune-Up, Bath Tune-Up and Two Maids & A Mop.
JM Family has earned various awards for its culture, products and services, including 23 consecutive years on Fortune’s 100 Best Companies to Work For list.
