We are seeking a dedicated and proactive BBBEE Co-ordinator to join our team. The primary purpose of this role is to provide comprehensive co-ordination assistance and support, ensuring the efficient functioning of the BBBEE portfolio management processes, procedures, and systems within the organization. This position plays a key role in driving the success of our BBBEE initiatives and ensuring compliance with relevant standards
Duties and Responsibilities (include but not limited to):
Financial Prudence
- Ensure that financial prudence is applied when spending or utilizing company resources or funds for training and/or personal use.
Administration
- Ensure daily monitoring of the learning inbox; respond to staff queries and assist in resolving issues timeously.
- Any unresolved escalations to be sent to the HoD LE and DEIB.
Reporting
- Ensure that reports are drawn timeously and with accuracy on a weekly basis and sent to the HoD LE and DEIB after data integrity checks have been concluded.
- Reports to also have the necessary additional manually inserted fields using VLOOKUP functionality from extracted system reports.
HRIS / Current System
- Ensure system is maintained and updated on a monthly basis.
- Any troubleshooting issues to be resolved timeously.
- Any unresolved escalations to be sent to the HoD LE and DEIB.
Team Engagement
- Assisting the team with general enquiries, enhancing job functions, and providing continuity within the team.
Value Add - Aligned to Learning and Development as well as People Strategy
- Service to the business needs is met and in accordance with strategic outcomes, adding value.
Key Requirements
- Grade 12 or equivalent
- Higher certificate or Post secondary certificate
- Degree in HR related field (Desirable)
- 1 year experience in Human Capital environment
- 1 year experience with human capital systems and processes
- 1 year experience in the Financial services environment is advantageous
- 1 year experience with providing reports to stakeholders
- Knowledge and understanding of Human Capital processes
- Computer literate with good Word, Excel, and PowerPoint skills.
- Excellent communication skills, both verbal and written.
- Time management
- Strong administrative and coordination capabilities
- Ability to manage multiple projects simultaneously and prioritize tasks effectively
- Attention to detail
Additional Skills
- Excellent communication and interpersonal skills
- Strong verbal, listening, written communication skills as well as computer literate
- Must be self-motivated
- Analytical and target driven
- Result/deadline oriented with good time management abilities
- Ability to work under pressure
- Work according to set policies and procedures
- Demonstrate commitment to excellent customer service
- Creative and innovative
- Excellent inter-personal skills
- Good people skills
- Ability to adapt to changing priorities and deadlines
- Familiarity with learning management systems (LMS) and other training delivery platforms
- Ability to work collaboratively with stakeholders across the organization
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
