Agio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers. Agio offers technology hosting, monitoring, management, helpdesk, disaster prevention and recovery, as well as managed security, 360° cybersecurity programs, virtual CISO (vCISO) support and cybersecurity consulting.
JOB DESCRIPTION
This role is targeting a Backup Engineer that also has some storage experience. Has experience working in a ticketing system such as ServiceNow or JSM, as well as strong case and change management focus. Someone who is familiar with ITIL standards (but does not need to be certified). The candidate should be highly proficient in English and is capable of good written and oral communication. Someone who can do backups, teach backups, and provide a stellar experience to our clients.
- Location: India
- Arrangement: Remote
- Work hours: Tuesday-Saturday 10:00AM-7:00PM Eastern Time (8:30PM-5:30AM Indian Standard Time)
EXPECTATIONS
- Design, implement, and manage backup solutions using Azure, Avamar, Veeam, Commvault, and Rubrik.
- Ensure data protection and disaster recovery processes are in place and functioning correctly.
- Adhere to backup policies and procedures following client’s expectations
- Write and update documentation around backup practices and procedures.
- Perform regular backup and restore operations to verify data integrity.
- Collaborate with other IT teams to integrate backup solutions with existing infrastructure.
- Troubleshoot and resolve backup-related issues in a timely manner.
- Maintain and manage storage systems including Dell, NetApp, and Pure Storage arrays.
- Assist in the planning and execution of storage and backup capacity upgrades and migrations.
- Provide technical support and training to junior staff as needed.
- Stay updated with the latest technologies and best practices in backup and storage solutions.
REQUIREMENTS
- 5+ years of experience in backup and recovery solutions
- Proficiency in managing and configuring backup and storage systems such as Dell, NetApp, and Pure Storage.
- Strong understanding of data protection, disaster recovery, and business continuity principles.
- Excellent problem-solving and troubleshooting skills.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
- Experience in an MSP and/or financial sector
- Experience working in a ticketing system such as ServiceNow or JSM
NICE TO HAVE
- Experience with a focus on Azure, Veeam, Commvault, and Rubrik.
- Certifications on Storage and Backup technologies
- Experience developing, implementing, and maintaining automations
Agio is a blend of who we are and what we aspire to be. As an equal opportunity employer, we embrace diversity and are committed to creating an inclusive culture that allows each of us to do our best work and be our best selves.
We welcome all interested individuals to apply and encourage applications from people with disabilities, diverse ethnic and cultural origins, veteran status, and people from all races, religions, gender identities, sexual orientations, and expressions. We encourage you to apply if you see a fit between you and the opportunity.
Top Skills
What We Do
Agio is a hybrid cybersecurity and managed IT organization that combines predictive intelligence with human brilliance to empower clients with next-generation cyber protection and technology support. We believe service value should be measured by our ability to predict and prevent problems before they happen, not by how many problems we fix. By investing in AI and proactive issue prevention, we’re moving the MSP model forward to accommodate evolving trends that demand a new approach to technology delivery and support.
With more than 300 employees, our culture prioritizes frequent and timely communication to provide unrivaled, highly personalized service across all of our solutions, including extended detection & response, cybersecurity governance, virtual CISO (vCISO) support, technology hosting, monitoring, management, global service desk, desktop as a service, disaster prevention, and recovery. Agio is headquartered in New York, NY, with additional offices around the world. For more information, please visit www.agio.com.
