This role is located onsite in San Antonio, TX
Join DATAMARK, Inc. as a Back Office Supervisor and take charge of our back-office operations. As a Back Office Supervisor you will lead a dedicated team to ensure that our processes run smoothly and efficiently. The Back Office Supervisor will be responsible for guiding the team through day-to-day operations, enhancing productivity, and maintaining the highest quality standards. The Back Office Supervisors insights and leadership will help drive improvements that support our mission of delivering outstanding service to our clients.
The ideal candidate for the Back Office Supervisor will have a blend of supervisory experience, strong communication skills, and a keen eye for detail. Be part of an innovative company that values teamwork and excellence!
Key Responsibilities:
- Lead a team of back office associates, overseeing daily operations and ensuring adherence to company policies.
- Monitor performance metrics and provide regular feedback to team members.
- Identify areas for process improvements and implement effective solutions.
- Handle escalated issues, ensuring they are resolved in a timely manner.
- Conduct training sessions and develop associates' skills to enhance team performance.
- Performs other related duties as assigned.
Qualifications:
- High School Diploma or equivalent; Bachelor’s degree preferred.
- Minimum of 3 years of experience in back office operations.
- At least 1 year of supervisory experience.
- Strong leadership and team management skills.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Attention to detail and ability to manage multiple tasks simultaneously.
- Proven problem-solving skills and the ability to analyze operational processes.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
- $53,000.00
Top Skills
What We Do
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India.
Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our omnichannel contact centers, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics.
Learn how DATAMARK combines outstanding omnichannel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.
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