Back office Demand Generation Representative
About Us
Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, the Philippines, and Uganda which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our Uganda team is growing and we're looking for experienced Customer Support Representatives to join our Helpware team.
Position Overview:
As a back office demand generation representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.
Primary Responsibilities:
- Create spreadsheets with large numbers of information
- Verify data by comparing it to source documents
- Update existing data
- Retrieve data from the database or electronic files as requested
- Work with word processing tools and spreadsheets (MS Office Word, Excel etc.)
- Work with office equipment and computer hardware and peripheral devices
- Work with databases
- Everyday usage of English both oral and written and customer service skills.
- Other related tasks assigned by managers of the Clients and/or Helpware;
Required Education and Experience
- Bachelor's Degree
- English
Preferred Education and Experience
- One (1) year of customer support experience preferred
Skills
- Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment
- Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone.
- Positive and helpful attitude
- Exceptional interpersonal skills and conflict resolution ability
- Ability to work independently and/or with a Team
- Basic computer literacy; proven ability to navigate multiple Windows/tabs, copy/paste, and accurately type 35 wpm
- Flexible with the ability to adapt to changes in business, strategy, and technology
- Ability to empathize with the Member and/or Member's guardian
- Must be able to work with geographically and culturally diverse populations and personalities
What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.
Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
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