Back End Software / Application Support Engineer

Role Details
Contract Duration: Permanent
Position type and schedule: Full-time. Schedule is graveyard shift.
Work type and Location: Remote/ Work From Home
Expected start date: January 2025
About Us
A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.
 

The Role
At PartnerHero, we strive to offer superior software quality services to various companies worldwide in need of setting up or strengthening their QA processes.
As a Backend Support Engineer, you will be working on an AI software QA tool that is rising in popularity very quickly. Your major focus will be to help improve the tool by understanding how it works, providing suggestions for growth, and working with IT clients to ensure their setup and code is working properly. Your role will require independence and strict adherence to deadlines. This role offers a lot of autonomy and the opportunity to learn and grow, but your experience with software development and QA concepts will also come in handy. This is a full-time position that includes benefits
Qualifications:

Absolute must haves:

• Proficiency in working with noSQL, SQL databases, specifically MongoDB and CosmosDB, is mandatory.
• Experience with Azure infrastructure and the ability to work with Azure logs or a similar system
• A solid understanding of API integrations is necessary and any previous experience with API testing/debugging and development tools like Postman or similar tools.
• Proficiency in using FTP (File Transfer Protocol) and related tools, such as Filezilla, is preferred. Understanding how to securely transfer files and manage FTP configurations is advantageous.
• Incident Management experience and working with alerting tools like Grafana/spunk/Squadcast
• Bug testing and reporting to product/development team
• Advanced troubleshooting in complex software (Datadog, Redshift, etc)

Flexible:

• Experience with programming languages/coding JavaScript like C++, C#, or Python.
• Hardware/device support and/or troubleshooting
• Server/driver installation
• Software Development

What You’ll Get In Return:

• Hybrid or Remote working arrangements
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
   

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].