AVP, Institution Client Success

Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

Excited to learn more? If so, then this could be the role for you! 

Job Overview:

The Assistant Vice President (AVP) of Institutional Client Success serves as part of a team dedicated to an institution that has both product manufacturing divisions and financial professionals or financial advisors. The AVP role is within LPL’s client success division supporting the institutions distribution channel. The client success organization was formed at LPL to provide an integrated and consistent experience across primary touchpoints with LPL and to help institutions run thriving businesses. This role will focus on deepening relationships and delivering added value by increasing the engagement with the full breadth of tools and resources LPL provides.

The IS client success team is responsible for the leadership of LPL's institutional clients, where the AVP acts as an operational and efficiency consultant, providing a proactive approach. The AVP will be a point of contact responsible for carrying out the tenants of an aligned strategic partnership between firms to drive revenue growth, business efficiencies and the execution of our strategic partnership agreement. This individual will need to build meaningful relationships through the high engagement of representing the client perspective on various initiatives.

The ideal candidate for this role has a combination of strong business acumen, a consulting mindset, and financial services knowledge to assist with the development and delivery of our key objectives.

Responsibilities:

• Identify opportunities to increase client satisfaction, retention and sales growth

• Manage high profile and complex situations with ease

• Execute the operating governance structure across specific functional partnership pods to deliver contractual obligations and desired business results

• Responsible for the ongoing strategic alignment, contractual and day to day business management

• Deliver on going KPI and SLA reporting management aligned to the institutional priorities and strategy

• Coordinate and maintain standing governance structures with frequent meetings and connection points at all levels of the firm to ensure alignment, assess progress and to drive results

• Implement the institutional client interaction model including coordination, presentation material creation, objective setting and reporting

• Lead efforts supporting day to day operational and solutions management

• Examine trends, develop insights, and create solutions in order to better support advisors

• Partnering with conference services to deliver exceptional education and conference events.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

• 4-7+ years of experience in financial services, preferably in a sales and/or client service/relationship management capacity

• Series 7, 63 preferred, additional licenses or designations are a plus

• Bachelor’s degree in related field or equivalent experience

Core Competencies:

• Expert consensus builder who drives change across initiatives within and outside direct accountability and evaluates solutions to the most complex business challenges

• Prior experience managing relationships in the institutional space or business to business space

• Extensive knowledge of the client segment, organization, product, industry, and end customer (financial institutions)

• Demonstrated knowledge of the financial service industry, compliance, products and services

• Ability to identify and balance the needs of multiple stakeholders

Preferences:

• #LI-Hybrid #LI-Onsite #LI-PA #SD #SanDiego #SanDiegoCA #CA #RelationshipManagement #RM #ClientSuccess #ClientService #Sales #Financial #FinancialServices

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 22,000 financial advisors, 1,100 institution-based investment programs, and 500 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Pay Range:

$111,000-$185,000/year
 Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
 

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!

• Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!

• Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!

• Impactful Work: Our size is just right for you to make a real impact. Learn more here!

• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!

• Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!

• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

EAC1.22.25