Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Business Excellence
Job title:
AVP, Business Excellence
Job Description:
PURPOSE OF THE ROLE:
This is a leadership role and responsible for geo level deliverables related to Quality Assurance (QA), Quality Control (QC) and spearhead launch/ implementation of new initiatives to ensure business outcomes are met/ exceeded. The role also requires extensive coordination across geos and teams to drive org level initiatives and inculcate continuous improvement as a culture.
DUTIES & RESPONSIBILITIES:
- Ensure contractual & non-contractual metrics are identified and monitored across all processes for the geo
- Ensure initiatives that are identified are in line with the roadmap and goals finalized for the geo
- Responsible to ensure global initiatives are carried out as planned (Knowledge Mgmt., CSAT and ICSAT measures)
- Provide thought leadership to drive end-to-end CI projects
- Ensure that the Business Excellence Transaction Quality Managers are providing the right kind and level of support needed by their Operations partners
- Work with Department Heads to acquire the support needed to successfully drive identified improvements
- Mentor Directors to work on continuous improvement and transformation projects
- Handle the overall department, budgeting & financials, strategies to improve the team’s skills & capabilities, profitability of the department, planning & process improvements.
- Interface during high-level client visits – presentation on automation & transformation projects
- Ensure contractual & non-contractual metrics are identified and monitored across all processes for the geo
- Ensure initiatives that are identified are in line with the roadmap and goals finalized for the geo
- Responsible to ensure global initiatives are carried out as planned (Knowledge Mgmt., CSAT and ICSAT measures)
- Provide thought leadership to drive end-to-end CI projects
- Ensure that the Business Excellence Transaction Quality Managers are providing the right kind and level of support needed by their Operations partners
Location:
Quezon City, Bridgetowne ZetaPhilippines
What We Do
Sagility is a U.S.-based, tech-enabled healthcare business process management company that supports payers, providers, and their partners to deliver best-in-class operations, enhance the member and provider experience, improve the quality of care and promote health equity all while delivering cost-effective healthcare financial and clinical outcomes.
Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.
