AVP, Admin Solutions - Institution Channel

Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 22,000 financial advisors, 1,100 institution-based investment programs, and 500 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

LPL’s Business Solutions (https://www.lplbusinesssolutions.com/) is seeking a passionate and driven AVP of Admin Solutions Delivery, with a primary focus on the Institution channel. The AVP will be responsible for leading a team of delivery managers and admins tasked with supporting and providing exceptional service to LPL institutions, advisors and their clients. As a front-line leader, you will provide operational oversight, daily support, guidance, and coaching, while managing relationships with advisors and institutions. Knowledge of LPL, leadership qualities, adaptability, and comfort with change and ambiguity will be key success factors for this position.

Responsibilities:

• Drive a best in industry client satisfaction environment by building and fostering meaningful relationships with designated program managers and advisors

• Identify and lead proactive outreach initiatives to enhance the Institution / Advisor experience

• Demonstrate a continuous improvement mindset by identifying opportunities within team to improve the Advisor relationship and experience; this includes managing team follow-up and expectations

• Enable advisor practices to thrive by leading them through the adoption and consistent use of LPL technology and automated services

• Handle Advisor escalations requests to resolution and using all available appropriate resources

• Partner with internal key stakeholders with a goal of creating alignment, increase subscription growth and maximize retention

• Advocate and implement strategic plans as set by executive management in accordance with the business needs

• Identify areas of risk and apply timely mitigation plan and strategies

• Understand key operational initiatives, their impact on business volumes and develop continuity and contingency strategy

People Management:

• Cultivate an engaging culture and enable a positive workforce

• Provide coaching on an on-going basis, which provides guidance and embodies the Service Excellence standard for our admins

• Develop a cohesive approach to service by setting consistent standards across teams and holding employees accountable to those standards; this includes leading and participating in calibration sessions, best practices reviews, and resource sharing

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

• 5+ years’ experience management role with a strong emphasis in service disciplines

• Bachelor’s degree

Preferences:

• Bachelor’s degree in Business or Finance; Master’s degree a plus

• Series 99 required (or willing to obtain within 90 days); ability and willingness to obtain Series 7 and other regulatory licensing preferred

• Financial Services experience ideal, but not required

• Strong people management and leadership experience

• Servant leader mindset

• Strong executor to ensure team goals are met

• Highly collaborative with experience in leading and influencing teams and individuals across lines of business, functional areas, and different levels of an organization

• Ability to manage multiple initiatives at once in a fast-paced, entrepreneurial environment

• Able to provide clear and consistent communication to various business levels throughout the organization

• Exceptional organizational skills

• Grace under pressure, comfort with ambiguity, and a sense of humor

• Strong teamwork, leadership, and interpersonal skills

• Ability to translate complex, ambiguous problems into executable solutions

• Strong oral and written communication skills and the ability to work independently are required to identify problems and implement solutions in a team environment

• Must be flexible to work varying schedules and hours as needed

Pay Range:

$106,400.00 - $177,400.00

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Why LPL?

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

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Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.