At Realtor.com®, we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone.
Building your career? Build it better at Realtor.com®. Join us and help change the world of real estate, one home at a time.
Avail Customer Care Specialist
Location: Scottsdale
This role will align with the Avail team, a part of the realtor.com® network. Avail offers a software platform with a complete set of tools, guidance, and best in class educational content providing landlords with everything they need to be confident and professional.
Are you a people expert? Are you eager to create lasting impressions by using your ability to teach, empathize, and build relationships? At Avail, we are as passionate about our customers as we are about improving the rental process for everyone. In this role, you will be our customer's first point of contact, and you will have the opportunity to drive the value they find on the platform. We build our policies around our favorite company values- Customers Are Our North Star and People Are Our Foundation! What we mean by that is the people on our team are just as important as our customers. If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Customer Care Specialist and help change the world of real estate, one home at a time.
What you’ll do:
- Develop a deep knowledge of Avail.co products and services
- Guide and support customers through phone and email channels as they learn to navigate the renter and landlord lifecycle from beginning to end
- Help customers troubleshoot issues of low to medium complexity levels
- Answer questions for landlords and tenants about topics such as:
- How do I list my property?
- How do I apply?
- How do I build a residential lease that complies with my state laws?
- How do ACH payments work?
- Identify the need for and create self-help solutions for customers and internal team members
How we work
We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This is a hybrid role based in Scottsdale, Arizona.
What you’ll bring:
- Deep passion and drive to help others and humanize the customer service experience
- At least 1 year of supporting customers by taking high volume inbound calls
- At least 2 years experience in customer-facing roles
- Expert-level written and oral communication
- Bachelor's Degree, preferred
- Experience working with a fast-growth technology company, preferred
- Experience in the following tools: Zendesk and JIRA, preferred
Do the best work of your life at Realtor.com®
Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. People are our foundation—the core that drives us passionately forward. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.
Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.
What the Team is Saying
What We Do
We pioneered the world of digital real estate more than 25 years ago. Today, through our website and mobile apps, we are a trusted guide for consumers, empowering more people to find their way home by breaking down barriers, helping them make the right connections, and creating confidence through expert insights and guidance. For professionals, we are a trusted partner for business growth, offering consumer connections and branding solutions that help them succeed in today's on-demand world.
Why Work With Us
The way home begins with you. With a diverse team of experts alongside you, you’ll help us reach new heights at the forefront of the digital real estate space. Bring your extensive knowledge and deep expertise and collaborate with other passionate visionaries to lead our industry and revolutionize the way people find home, in every form.
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Employees engage in a combination of remote and on-site work.
Work in one of our offices, be fully remote or the best of both worlds! (Note: Some positions require that you live within 90 miles of our of office.)
