Automic Workload/UC4 Technical Support Engineer

Job Description:

About DXC Bulgaria
We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comfortably work from home, but we also keep our offices open for collaboration, meetings, and building a strong team spirit. We tailor everyone’s development path to their individual interests through training and additional certifications.

Our experience and desire to grow, our mission, and our values create an environment where ambitious people become successful at home. At home - in Bulgaria.

Daily challenges

• Responsible for delivering operational services to outsourcing accounts, covering the team’s portfolio skillset
• Planning, coordination, and implementation of changes (Request For Change), service requests, and/or project tasks
• Perform proactive analysis of issues, identify solutions for those and apply necessary fixes to the environment
• Perform daily operational activities, incidents resolution and communication with other involved teams to deliver stable service, with high quality, and as requested by business customers
• Troubleshooting in conjunction with vendor and third-party support
• Perform other duties according to the IT Service Management processes

eXperience and skills required

• Preferably 3+ years’ experience within IT Operations, infrastructure services support, operations monitoring or end user support
• Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems, or equivalent certifications will be considered as an advantage
• Good knowledge and working experience in Broadcom Automic Workload Automation/UC4
• Experience and/or knowledge in any additional Workload Automation software will be considered as a strong advantage – Broadcom/CA Workload Automation (Autosys); BMC Control-M; IBM Tivoli Workload Scheduler
• Hands on experience in administration of Linux/UNIX based OS, Microsoft Windows Server, System administration, Application deployment and configuration
• Understanding of the correlation between a Workload Automation software, applications, databases, and the hosting OS
• Fluent in spoken and written English

Company benefits

• Competitive remuneration package
• Additional Medical § Life insurance
• 4 days additional paid leave (total: 24 days)
• Food vouchers
• Training, continuous learning and career development in the largest IT company on the market
• Unlimited access courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)
• Access to a foreign language learning platform
• Stable employment in an international company 
• Advancement opportunities within the organization (a variety of interesting projects with the array of technologies and tools) 
• Hybrid work arrangement (home office culture is in our DNA)
• Workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)
• DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, VMware, Workday) 
• Employee Referral Program - a financial bonus for the referrer for successful candidate recommendation 
• Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)
• Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)
• Opportunity to join our numerous charity and ecology-related events organized by our Employee Ambassadors team

We Deliver eXcellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.
 
Thanks for taking the time to review our job posting. If you believe you are suitable, please do not hesitate to apply.

Please note that only shortlisted candidates will be contacted.

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