Auto Physical Damage Manager, Commercial - Remote

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Job Title

Auto Physical Damage Manager, Commercial - Remote

Requisition Number

R6920 Auto Physical Damage Manager, Commercial - Remote (Open)

Location

California - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 20 more}

Job Information

We're Mobilitas, a commercial insurance company created by CSAA Insurance Group. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what's possible and we use our inventive skills to meet the demands of modern mobility with tailored solutions. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for a Sr. Manager of Commercial Claims Physical Damage!

Your Role:

Responsible for staff management and oversight of the vehicle physical damage department in a claims Service Center as well as virtual employees working from home offices whose function is to handle first and third-party physical damages claims on multiple technology platforms. Responsible for First Notice of Loss and service level standards and fiduciary responsibilities (operational budget planning). Will act as claims Liaison in for commercial clients to build and maintain relationships - has ultimate accountability for the business unit overall results.

Your work:

• Responsible for recommending, establishing, and maintaining quality standards and service levels.
• Accountable for overall performance goals/results of the department.
• Accountable to provide leadership, manage and direct the activities of the business units within Physical Damage, including the implementation and adherence to operational policies and procedures, planning, budgeting, and staffing, with special focus on customer service and delivery.
• Accountable for human resources functions to include, recruiting and interviewing prospective employees, conducting performance appraisals recommending, salary actions including promotions and terminations, and administering disciplinary procedures in conjunction with management, recognizes employee’s achievements and counsels employees on performance issues, promotes growth and development of staff through coaching and mentoring, provides feedback and guidance to staff relative to productivity, responsiveness and customer satisfaction, coordinates training needs of employees and ensures employees receive training relevant to their job duties and with a focus on achieving superior customer relations.

Required Experience, Education and Skills

• BA/BS degree or equivalent combination of education and experience
• Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment
• 7+ years of claims experience
• Valid Automobile Operator’s License with acceptable driving record
• Knowledge of state and federal insurance regulations.
• Comprehensive understanding of automobile repairs, insurance contracts and regulatory process.
• Ability to work well without direct supervision.
• Valid automobile operator’s license may be required depending on assignment.
• Ability to prioritize work, organizes time, and balances multiple projects; ability to supervise employees in virtual environment.
• Must possess effective inter-personal and negotiating skills and the ability to interact with others in a professional and tactful manner.
• Working knowledge of changes and developments in the insurance industry.
• Position requires effective decision-making, leadership, and motivational skills.
• Must possess effective organizational, analytical, and problem-solving skills.
• Ability to work with inside and outside vendors.
• Requires the ability to coach, mentor, evaluate and provide training, guidance, and constructive feedback to professional staff.
• Position requires ability to communicate effectively in both writing and verbally and conduct meetings and deliver formal presentations.

What would make us excited about you?

• CPCU designation
• ICAR designation
• 7+ years of claims management experience
• Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues
• Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities)
• Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.)
• Translates our enterprise strategy and priorities for their team members to connect to the bigger picture
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
• Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

Mobilitas Careers

At Mobilitas, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join us: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected]

As part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

Mobilitas is an equal opportunity employer.

The national average salary range for this position is $136,800 - $152,000. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full salary range for this position across all the states we hire in is $123,120 - $182,500/year. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 18% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Must have authorization to work indefinitely in the US

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

#LI-SD1

Knowledge, Skills, and Abilities

Required:

• Knowledge of state and federal insurance regulations.
• Comprehensive understanding of automobile repairs, insurance contracts and regulatory process.
• Ability to work well without direct supervision.
• Valid automobile operator’s license may be required depending on assignment.
• Ability to prioritize work, organizes time, and balances multiple projects; ability to supervise employees in virtual environment.
• Must possess effective inter-personal and negotiating skills and the ability to interact with others in a professional and tactful manner.
• Working knowledge of changes and developments in the insurance industry.
• Position requires effective decision-making, leadership, and motivational skills.
• Must possess effective organizational, analytical, and problem-solving skills.
• Ability to work with inside and outside vendors.
• Requires the ability to coach, mentor, evaluate and provide training, guidance, and constructive feedback to professional staff.
• Position requires ability to communicate effectively in both writing and verbally and conduct meetings and deliver formal presentations.

Education

Required:

• BA/BS degree or equivalent combination of education and experience

Preferred:

• CPCU designation
• ICAR designation

Experience

Required:

• Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment
• 7+ years of claims experience
• Valid Automobile Operator’s License with acceptable driving record

Preferred:

• 7+ years of claims management experience