Audit Practices Associate - Strategy, Methodology and Tools - Product Support

Job Description
JPMorgan Chase & Co.'s Internal Audit is an independent function that provides risk-based assurance, advice, and insight to enhance and protect the firm. We collaborate with all Lines of Business and Corporate Functions to assess and improve internal control processes, using advanced audit technology and methodology. Our team, comprising over 1,200 team members in 20+ countries, is recognized for its excellence, integrity, and commitment to strong governance, transparency, and strategic engagement. Our people-first culture, emphasizing diversity, equity, inclusion, teamwork, career progression, and continuous learning, fosters a welcoming workplace.
As an Audit Practices Associate - Strategy, Methodology and Tools - Product Support within the Internal Audit Tools Team, you will work closely with Product Owners to provide Level 1 application support to auditors using the Audit Workflow Tool (AWT). You will also assist in designing and ensuring the integrity of user acceptance testing (UAT) and validation strategies for new product enhancements. This role provides an opportunity to develop a robust knowledge of our tools and processes, and to actively participate in project management and system defect management.
Job Responsibilities:

• Develop a relationship with end users across the Audit department; Provide triage and support to resolve end user problems, research and document potential system defects, and escalate as appropriate in line with department policies and procedures for responding to auditors requests for support
• Be proactive in identifying problems and themes; create a repertoire/cadence with follow-ups and issue escalations; recommend/implement service enhancements where appropriate
• Become familiar with Audit's processes and toolset, which includes existing and upcoming technologies, with a thirst for learning new products
• Take ownership, act with a sense of urgency and be comfortable over-communicating
• Assist in the process to ensure that business requirement documentation can be easily translated into test plans prior to deployment of new product enhancements
• Create and execute test cases/scripts for upcoming technology updates / enhancements and ensure the testing results correspond to the business expectations
• Communicate regularly with project management on progress and status including follow up on defects identified during testing
• Become familiar with the various modules within the Audit Workflow Tool (AWT) and actively participate in book of work management / project prioritization, end user requirements, and system defect management
• Work directly with end users to understand feedback and opportunities to enhance AWT
• Develop a robust knowledge of the tools and a relationship with our Technology partners in order to communicate end user needs in a clear and concise manner

Required qualifications, capabilities and skills:

• Demonstrate organizational skills and the ability to manage, prioritize, escalate, work under pressure, and meet tight deadlines
• Demonstrate strong verbal and written communications skills. Be able to effectively communicate clearly and concisely regardless of medium
• Bachelor's degree (or relevant financial services experience)
• Proven ability to multi-task as well as quickly assess and change priorities in real time

Preferred qualifications, capabilities and skills:

• 3+ years of experience in customer service and/or product UAT testing
• Experience with the following applications: JIRA, JIRA Align, Service Now, MS Office (Excel, PowerPoint, Word) and qTest
• Experience and familiarity with JPMC Internal Audit's Audit Workflow Tool (AWT) and/or experience as an Internal Auditor
• Knowledge of technology product support and product owner responsibilities

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Audit department provides independent assessments to evaluate, test and report on the adequacy and effectiveness of our governance, risk management and internal controls. The team's priorities are focused on strong governance, transparency, strategic engagement, and fostering a diverse and inclusive culture that develops our talent.