About us:
Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.
Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.
Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning…
The Atlassian Admin role offers an exciting opportunity to support and enhance engineering and collaboration tools within a dynamic and hybrid work environment. Based in London, with secondary office access in Waterside, Heathrow, this position is designed for a technical expert who can manage and configure tools like Jira, Confluence and ServiceNow while optimising workflows across various teams.
As the subject matter expert, you will integrate tools to streamline data flow, provide technical support and training and spearhead automation initiatives to boost productivity. Ideal candidates bring strong technical skills, a passion for process improvement and a collaborative mindset.
Required skills:
- Minimum of 5 years of experience working with engineering and collaboration tools in a technical or support role
- Strong proficiency in multiple tools, especially Atlassian (Jira, Confluence) and GitHub
- Scripting experience preferred to make bulk updates to tools
- Hands-on experience with code repository management (Git, GitHub, and/or GitLab)
- Experience integrating tools through APIs, plugins, or automation platforms
- Understanding of the software development lifecycle (SDLC) and agile methodologies
- Excellent communication and problem-solving skills
- Ability to lead projects independently and work collaboratively across teams
- Detail-oriented, with a focus on user experience and operational efficiency
- Strong product mindset, with a focus on value and data-driven decision-making
Key responsibilities & duties include:
Tools Expertise & Administration:
- Act as the subject matter expert for engineering and collaboration tools, especially Atlassian products (Jira, Confluence, plug-ins) and expertise in ServiceNow administration and backend
- Experience of administration of other engineering tools, such as GitHub, Mural, Figma, Snyk and other tools highly desirable
- Enhance and maintain these tools to ensure they meet the technical and functional needs of the organization
- Configure tools and manage integrations to streamline development, communication, and project management workflows
- Integrating, testing, and evaluating new apps to add to the suite of products we support
Integration & Automation:
- Integrate different tools and platforms to Jira and GitHub (e.g. plug-ins or CI/CD tools) to ensure smooth data flow and automation across the software development lifecycle
- Writing, testing, and executing scripts to make bulk changes to tools
- Identify and implement automation opportunities to improve workflows, reduce manual work, and enhance productivity
- Migrating users from other platforms onto our shared tooling
Support & Troubleshooting:
- Provide technical support to users across teams, troubleshooting issues with tools, integrations, and workflows
- Ensure proper training and onboarding for users and administrators to maximize the effectiveness of the tools
- Develop and maintain detailed technical documentation and best practices for the use of collaboration and engineering tools
Optimisation & Customisation:
- Collaborate with cross-functional teams to assess and optimize current tooling usage and workflows
- Customize tools to meet the unique needs of teams, including building custom reports, dashboards, and workflows
- Evaluate and recommend new tools or plugins based on team feedback and industry trends to continuously improve collaboration and project management
Process Improvement:
- Support agile methodologies and help teams adopt best practices for managing projects, code repositories, and continuous integration
- Assess current development and collaboration processes to identify gaps and propose improvements
Desirable skills:
- Bachelor’s degree in Computer Science, Information Technology, Engineering or related experience
- Familiarity with continuous integration/continuous deployment (CI/CD) tools (e.g. Jenkins, CircleCI, GitHub Actions) and cloud platforms (e.g., AWS, Azure, GCP)
What’s in it for you:
- An opportunity to join a fast-growing company
- Options for career advancement
- Learning and development opportunities
- Flexible working environment
- Competitive salaries based on experience
Equal Opportunity Employer:
Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform.
If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you!
Not for you?
Check out all of our open positions in our careers page and follow us on LinkedIn for future opportunities.
P.S. Share this with friends and co-workers! Don't be afraid they'll steal it from you, if you're amazing and smart we'll find a role for you. We are growing fast and we are always looking for talented people.
At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace.
Your personal data
Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be:
- Used lawfully, fairly and in a transparent way
- Collected only for valid purposes and not used in any way that is incompatible with those purposes
- Relevant to the purposes we have told you about and limited only to those purposes
- Accurate and kept up to date
- Kept only as long as necessary for the purposes we have told you about
- Kept securely
If you would like to contact us about your data, please use the following address: [email protected]
Top Skills
What We Do
We help mature organisations evolve into modern digital businesses with faster time to market, increased operational stability and security.
We offer a suite of technical services delivered by an experienced team of subject matter experts. Our services can be provided as a fully managed service or as an embedded part of your team. We focus on both short-term and long-term goals that emphasise business outcomes for our customers.
Why choose Amach:
1. Business Agility - We focus on removing your IT debt, so that your company can focus on delivering business value to your customers at pace in a secure and reliable manner.
2. Cost Reduction - We help reduce your IT costs across all domains. This includes operational costs in both cloud and your data centres, licencing, evergreening, and reducing project delivery timelines.
3. Operational Stability - We will modernise your IT systems ensuring operational stability and resilience, to ensure the end user experience for both customers and staff are enhanced.
4. Enable Innovation - By removing IT debt, we create space for your team to focus on innovation, ensuring business longevity and futureproofing. We bring both sector experience and lessons learned.
5. Security - We address the overall architecture to ensure security by convention vs configuration. We promote DevSecOps practices, so security isn’t seen to prevent teams from delivery in an efficient manner.
6. Improve Employee Experience - We create and implement your EUX strategy that adapts to a changing world, while improving security and user efficiency - resulting in improved colleague satisfaction and retention.
7. Sustainability - Achieve your sustainability goals through optimising your overall IT footprint and reducing costs.
We thrive on delivering customer value in every interaction.
If you are interested in hearing more or to see how we could help you, please get in touch [email protected]
