Associate Technical Writer

Overview

Chronograph was founded to bring next-generation technology to private capital markets. Our cloud-based analytics and data management suite empowers top venture capital, private equity, and credit funds worldwide to analyze their investment performance in detail, with over $20 trillion of AUM monitored via our solution suite.

At Chronograph, we get to go “behind the scenes” and work directly with investors who are driving some of the most impactful changes across high growth start-ups, global infrastructure and renewable energy, growth equity, and all other private capital strategies. The firm is backed by The Carlyle Group, Nasdaq Inc., and Summit Partners, and has seen continuous rapid growth since its founding in 2016.

The Opportunity 

Bring your expertise to a highly collaborative, creative, and innovative team with a market-leading technology product suite. We are seeking an experienced Technical Writer to produce easy-to-follow product documentation that drives product adoption, and client retention. Candidates should possess experience in technical writing for SaaS products with particular preference for financial technology. You will work closely with stakeholders to create content across our help center, product tours, product roadmaps and more. 

This position reports to our Senior Manager of Adoption and collaborates with numerous functions across the organization. This is an exceptional opportunity for a driven, detail-oriented top performer to produce immediate impact within a globally-focused financial technology firm. Even if you do not meet all criteria, we would still encourage you to apply! Chronograph offers an entrepreneurial environment where you will be able to proactively identify opportunities to develop and strengthen our product adoption function.

As a Technical Writer focused on product documentation at Chronograph, you will: 

• Work with product and engineering teams to obtain an in-depth understanding of our products and the documentation requirements. 
• Produce high-quality documentation that helps tell our story and present use cases in an easy, consumable way across our product suite. 
• Keep our help center and knowledge resources up-to-date, working with product marketing to identify content opportunities and how our end users use our products. 
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities. 
• Develop and maintain a detailed database of reference materials, including research, usability tests, user requirements, and design specifications.

You will be successful in this role if you have: 

• Four (4) or more years of experience writing with at least two (2) years of technical writing experience in a complex SaaS environment. 
• Financial experience is strongly preferred. 
• Strong editorial experience developing easy-to-follow user content and documentation. 
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
• Basic familiarity with the product development lifecycle and software development.
• Bachelor’s degree, preferably in english, communications or marketing.
• Excellent written and verbal communication skills. 
• Strong relationship building skills to effectively partner with people of all levels. 
• Experience working with a contemporary tech stack, including help center solutions, GSuite, and more.

Why Join Chronograph?

We value creativity, open communication, cutting edge technology, striving for excellence in all things – and having fun along the way. We want you to be happy here for the long-term.

We offer:

• Flexible work arrangements (including remote / in person / hybrid)
• Competitive salary 
• 401(k)
• Unlimited and flexible vacation
• Generous health benefits
• Team week events in HQ (Brooklyn, NY) three times annually for all employees
• Fully-paid parental leave
• ...and more! 

Chronograph is committed to promoting a diverse and inclusive culture, and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!