Associate Techical Support Representative

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Job Summary:

As an Associate Technical Service Support  Representative, you will work directly with POS customers (which are merchants, often in a retail and restaurant setting) in a call center environment. During your interaction with our customers, you will provide first-level technical support to end users by troubleshooting hardware, software, and networking issues.

Typical support calls are related to:

• Basic network connectivity
• Basic Windows user settings and configuration
• POS (point-of-sale) software application support
• Software Upgrades
• File sharing

Qualifications/Educational Requirements:

• At least 1 year technical and customer service experience, preferably in a call center environment.
• Intermediate computer skills required including email, internet, Microsoft Windows programs and Office applications, iOS products.
• Demonstrated ability to understand technical issues and troubleshoot technical issues with non-technical users.
• Demonstrated understanding of specialty retail operations and technology requirements. Prior experience in specialty retail strongly preferred.
• High School Diploma or equivalent required
• Amenable in shifting / rotational schedule
• Willing to work onsite in Vertis North, Quezon City
• Can start on JANUARY 27, 2025 

Major Job Responsibilities/Duties:

• In a customer service call center, provide first-tier support for retail stores and restaurants using the client's point-of-sale software solutions.
• Resolve end-user issues through step by step instructions related to hardware, software and networking support.
• Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.
• Log all support requests and escalations in ticketing system.
• Use remote connect capabilities to resolve issues when necessary

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].