Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Role Overview:
The Associate Systems Administrator is key duties and responsibilities are immediate response to facility-related issues to prevent or mitigate any impact on hospital or data center operations. This role involves providing technical support to employees, end-users, resolving technical issues, and ensuring the smooth operation of the IT help desk. The technician must possess strong problem-solving skills, excellent communication abilities, and a customer-service-oriented mindset. The administrator is also responsible for monitoring their work ticket queue.
Responsibilities:
- Document and maintain equipment inventory and electrical circuit assignments.
- Document and maintain elevation diagrams for all installed data center assets.
- Collect environmental data, analyze and produce trending analysis reports.
- Install equipment into Data Center racks.
- Open Data Center Access Tickets as needed and escort vendors into data centers.
- Support onsite remote hospital data centers.
- Act as a Data Center Operations Resource for new projects.
- Be able to lift equipment up to 50 lbs.
- Must be flexible to work all shifts including nights, weekends, and holidays.
Education & Experience:
- High School diploma required
- Associate degree, 2+ years job related experience or technical certification preferred.
- 1+ year experience in a Data Center Operations role.
- Strong interpersonal and communication skills.
- Strong analytical and troubleshooting (problem determination/resolution) skills.
- Basic experience using a Service Desk ticketing system such as Service Now.
- Basic knowledge of ITIL.
- Knowledge of Microsoft Windows technologies, Apple products and networking principles are a plus.
- Possess a strong working knowledge of PC operation and software (Microsoft Word and Microsoft Excel proficiency).
- Possess a valid Driver’s License and the ability to travel to offsite locations as required.
Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.
Salary Range
$52,990—$60,000 USD
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:
Top Skills
What We Do
Healthcare IT should work for clinicians, not against them. We’re Altera Digital Health and we’re committed to bringing next-level healthcare within reach through everyday achievements. Our solutions are designed with a people-first methodology and create positive progress for our clients, their patients and their communities.
