We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Associate Systems Administrator is responsible for the administration and health of all endpoint devices (both hardware and software) and enterprise information systems, providing Tier 3 technical support, and assuming additional operational work when available. The incumbent in this role, as an entry level position in the IT Operations team, works closely with senior team members in order to implement predefined processes and assist with the creation of new standards.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
- Troubleshoots enterprise monitoring tools, such as SolarWinds Orion, and responds to all alerts and notifications.
- Monitors OS stability, storage capacity, monitor and optimizing server activity, ensure system security and diagnose system problems.
- Acts as escalation point to diagnose and repair error conditions in the environment.
- Diagnoses and resolves issues with technical assistance from vendors, common carriers and technical IT management.
- Implements, installs, configures, monitors, troubleshoots and evaluates existing and new Microsoft Windows operating systems.
- Coordinates support for multi-function printers, PCs, tablets and other devices at remote offices.
- Maintains and troubleshoots cloud-based email services
- Prioritizes incidents and requests to facilitate quick resolutions and minimal disruption of business operations.
- Documents work performed and communicates with stakeholders via email and the service management platform.
- Assists in the creation and maintenance of standard operating procedures and knowledge bases.
- Participate in the IT Operations on-call support rotation.
- Performs other duties as assigned and modified at manager’s discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
- Advanced understanding of either the Windows or Linux Operating Systems
- Keen Investigative instincts
- Technical experience with Microsoft Windows Server
- Knowledge of a cloud-based enterprise communications platform such as Office365 or G-Suite
- Active Directory user & security group and domain administration skills
- Excellent troubleshooting and analytical skills
- Hands on experience with AWS cloud services
- Understanding of servicing computer hardware, both client and server
- Basic understanding of client/server and web applications
- Basic understanding of scripting and automation
- Possess the ability and willingness to quickly adjust priorities as business needs shift
- High level of conceptualization, analytical, logic, and reasoning skills
- Ensures that a remarkable level of customer service is provided at all times
- Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
- Ability and willingness to travel locally, regionally and nationwide up to 10% of the time
- Spoken and written fluency in English
- This job requires use and exercise of independent judgment
EDUCATION AND EXPERIENCE CRITERIA:
- AA/AS degree in an Information Technology field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required
- A minimum of 3 years’ experience providing technical support in a corporate environment required
- Prior experience working within a dedicated technical team
- At least 1 entry level certification (A+, MCP, etc.) or higher desired
- Experience and knowledge of networking as it pertains to systems integration and security
- Experience using a service desk platform (ITSM or trouble ticket system)
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
Top Skills
What We Do
ChenMed brings concierge-style medicine and better health outcomes to the neediest populations – moderate-to-low income seniors with complex chronic diseases. Operating over 50 medical centers in eight states, we are known to our patients as Dedicated Senior Medical Center, Chen Senior Medical Center, or JenCare Senior Medical Center.
Through our innovative operating model, physician-led culture and empowering technology, we drive key quality and cost outcomes that create value for patients, physicians and the overall health system. By recruiting focused physicians and reducing their doctor-to-patient ratios, we increase patients’ “face time” during each monthly appointment and help foster stronger doctor-patient relationships.
Results of our high-touch approach to primary care are impressive, as illustrated in the recent Modern Healthcare cover story published on Oct. 20, 2018, which reports that: “Indeed, ChenMed's approach has resulted in 50 percent fewer hospital admissions compared with a standard primary-care practice, 28 percent lower per-member costs, and significantly higher use of evidence-based medications.”
