Associate Solution Consultant

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Job Description

With the continued growth of our business, we are looking to add an Associate Solutions Consultant to support our sales team of Client Specialists.

This role is ideally suited to someone who has been in pre-sales for 2-3 years and looking for their next challenge. As a fast-growing company, Nexthink offers many growth and career opportunities for the right candidate.

The focus of the Solution Consulting organization is to excite our prospects/customers by creating and delivering innovative presentations and value propositions that showcase the Nexthink platform by matching technical capabilities to required business outcomes for executive and technical audiences.

Working as the technical expert for the sales team, the Inside Solution Consultant will support 4-6 Client Specialists. You will work collaboratively with sales, professional services, customer success and partners to understand business priorities and provide the technical sales support necessary in pursuit of fast moving sales engagements.

This role reports to the Solution Consulting Leadership team but works hand in hand with the initiatives set by the regional sales directors across the United States

Key elements and responsibilities are described below:

The role:

• Provide day-to-day technical support on sales opportunities, including discovery meetings, technical presentations, product demonstrations, and other relevant activities to gain a technical close/win.
• Engage with customers and prospects to demonstrate our solutions, effectively communicating our core value proposition and key differentiators in the market.
• Demonstrate how the Nexthink platform can support overall customer initiatives and how this provides positive business outcomes and overall value.
• Partner and collaborate with the sales team to help qualify sales opportunities and align to Nexthink business outcomes.
• Work with multiple customer stakeholders in different functions such as End User Computing, IT Operations and IT Service Management to illustrate use cases where Nexthink can add value. This requires a passion and enthusiasm for introducing disruptive technology in a fast-growing market.
• Complete the technical sections of security questionnaires, RFI’s and RFP’s.
• Run and facilitate different types of technical validations with prospects to enable them to fully understand how Nexthink can address their challenges, including but not limited to POC/POV.
• Participate in webinars/marketing events.
• The role will be based out of our Boston office, hybrid but require 3 with the requirement to be in our Boston office 3 days per week.
• Occasional travel will be required within the US and internationally

Qualifications

• Effective presentation and client facing skills are essential.
• Exceptional written, oral, and interpersonal communication skills; capable of gaining the respect of and interacting comfortably with senior leaders and executives.
• Team player, able to thrive on finding solutions in a dynamic work environment.
• Willingness to adapt to a fast growing, fast paced, and dynamic organization.
• A flair for technology that will enable you to quickly learn Nexthink products and services, as well as other technologies used in the SC Role.
• An entrepreneurial mindset that enables you to successfully work independently with little guidance, but also to use good judgment and escalate issues when needed.
• Ability to manage multiple priorities at the same time working in a velocity sales environment.
• Able to understand and articulate general business and technical context during sales pursuits.
• Ability to use professional concepts and apply company policies and procedures.
• Prior presales or technical selling experience is preferred.
• Knowledge of one or more of the following areas would be beneficial:
  • Digital Workplace, End User or Desktop Services
  • Digital Experience Monitoring or similar end-user experience driven functions
  • Security, Governance, Risk or Compliance related disciplines
  • Service Management, The ITIL framework, Service Lifecycle, or other quality of service-related disciplines

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans.  Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity.  We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. 

In addition, we offer: 

• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• 🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• 📚 Free access to professional training platforms to explore your interests and enhance your skills.
• 🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• 💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• 📣 Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.