Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
The Impact of a Associate Solution Architect, Support at Coupa:
As a Solution Architect within the Supply Chain Support team, you will be primarily responsible for resolving incidents arising from customer's usage of our product offerings - (Includes both desktop and cloud products). This will include assisting delivery teams resolve questions that arising during project delivery. You will provide expertise in troubleshooting and reviewing of issues prior to escalation to software development and cloud operations teams to ensure technical accuracy. You will be expected to process and resolve incidents within agreed service level targets (SLTs) by providing quick and detailed responses.
What You'll Do:
- Provide customer-focused supply chain design or modeling solutions, in a professional and timely manner, that are in line with company procedures/standards via telephone or emails.
- Achieve set targets and goals to maximize the customer experience and service provided by the Company
- Assist in coordinating with operations and engineering teams in order to identify errors and anomalies
What You Will Bring to Coupa:
- Prior experience in supply chain design project work
- Exceptional technical skills in using data extraction, transformation and loading tools (ETL tools),
- 1+ years’ experience with Business Intelligence Tools (BI Tools) and SQL server
- Strong problem-solving, written and verbal communication skills
- Customer and quality focused with excellent attention to detail
- Minimum Bachelor’s degree in Industrial engineering/Computer Science with supply chain related working experience, or Master’s degree in Industrial engineering/Data Analytics is required
#LI-HYBRID
#LI-MH2
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
Top Skills
What the Team is Saying
What We Do
Coupa makes margins multiply through its community-generated AI and industry leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Coupa is the margin multiplier company.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
Gallery
Coupa Software Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
