Associate, Sales Engineering Operations

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Why Ciena:

• We are big proponents of life-work integration and provide the flexibility and tools to make it a reality.

• We believe an inclusive, diverse and barrier-free work environment makes for empowered and committed employees.

• We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.

• We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.

• We know that financial security is important.  We offer competitive salaries and incentive programs.

• We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.

• We realize time away to recharge is non-negotiable. 

• Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute:

As an Associate Sales Engineer, you will work performing Sales Engineering (SE) activities as a key contributing member of Ciena’s Global Sales Engineering Support Center (GSES). Reporting to the Manager, Sales Engineering Operations, you will perform a mix of pre-sales and post-sales engineering tasks, with focus on bid activities, detailed optical network designs to enable network deployments, report generation, among others. You will support NA (mainly) and CALA customer projects, partnering with and supporting different Regional Sales Engineering teams in the Americas to develop high-value Ciena optical and networking proposals that accurately address specific customer technical needs. You’ll also perform pre-sales activities, such as customer presentations and demonstrations to articulate use-cases, solution designs and validations, technical consultancy, and RFX support with the objective of fostering the sales cycle.

• After learning and adopting unique network engineering knowledge and skills like in no other place in the industry, you will perform solution designs, link engineering and simulations to validate optical network designs on Ciena proprietary ‘state of the art’ network design tools.

• You will work on various Link Engineering Design, Detailed Network Documentation, Technical Solution Documents/Presentations, BoQs and product SoCs.

• You will collect the latest features in solutions and technologies and identify relevant insights to be shared with the Product Line Management and SE leadership teams, proactively and accurately identifying prospect pain points while proposing creative solutions.

• You will partner with different technical teams to address specific validation and consulting requirements, achieving the best fit for our customers of our Optical, Metro & Edge Networking hardware and software.

What Does Ciena Expect of You?

• Initiative – You’re a self-starter who works with limited direction and is committed to delivering results against challenging deadlines.

• Relationship Builder – you possess the know-how to build trusted, long-term relationships quickly.

• The flexibility to work independently and as part of a broader team – you thrive in a multi-disciplinary team environment, but are comfortable working independently as required.

• Agility – you are readily able to manage competing and ever-changing priorities under often stressful circumstances, prioritizing deliverables based on the company’s business objectives.

• Problem solver – you have the ability to readily assess a customer’s requirements and technical issues and identify optimal solutions.

• A savvy communicator – understanding how to tailor your communications and proposals accordingly to specific audiences to ensure your ideas recommendations are understood and well-received.

• A sense of urgency – what’s important to the customer is equally important to you.  You make getting things done a priority.

• A commitment to learning – about Ciena’s products, competitor offerings and customer concerns.

• A team player – for us it’s all about collaboration!

The Must Haves:

• Bachelor’s degree in Electrical / Electronic / Telecommunications engineering / Computer Science.

• The candidate must reside within the Metropolitan Area of Buenos Aires (AMBA).

• Advanced oral and written English level.

• Deadline driven and willing to work outside normal hours to complete tasks.

• Familiarity with Microsoft Office Suite, particularly Excel.

• Outstanding team player.

• Good communication skills, creativity and high energy. 

• Must also have strong interpersonal, analytical, and problem-solving skills.

Assets:

• 1+ years of experience in Telecommunications industry performing an engineering role.

• Technical knowledge in fiber optics transmission systems (DWDM), telecommunication networks and network management, service layers support and management.

• Routing & switching basic knowledge (IP, WAN, MPLS, Network topology architectures).

• Experience with customer requirements, networks and services.

• Project Management skills.

Benefits & Perks:

• Full benefits, including executive medical plan (OSDE 410), dental, vision and life insurance.

• One time reimbursement (up to U$ 600) for home-office set up when you join us.

• One time reimbursement (up to U$ 500) for home-office accessories when you join us.

• Tuition reimbursement for Degree or Post-degree specialization.

• Annual Bonus.

• Periodic Market Adjustment.

• Mobile phone paid plan

• Yearly subscription to top Fitness & Gym franchise.

• Flexible working hours.

• Mentoring & Career development.

• Free subscription to digital learning platform.
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  Equitable job search: The employer may only request information strictly necessary for the performance of the job offered (Act 6471 of the City of Buenos Aires).
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.