Associate - Fraud Prevention and Returns Experience
Position overview:
We are looking out for a dynamic, self-driven professional who will take on the role of an Associate in the Fraud Prevention and Returns Experience teams. This role is responsible for preventing and reducing fraud in the SCM and seller ecosystem. They will also be identifying the areas of opportunity for improving Seller Return experience.
The candidate should have strong analytical skills and is expected to have thorough understanding of the supply chain process in the ecommerce industry. They should have had prior experience in dealing with Fraud prevention or Return Experience improvement initiatives or should have been a part of a design function that dealt with these core functions.
Key Responsibilities:
- Leverage data mining and analysis to identify fraud patterns, inefficiencies in returns, and other areas for improvement.
- Design and implement processes to detect & prevent fraudulent activities in the supply chain by collaborating with multiple teams.
- Continuously refine and productize solutions that enhance return operational and reduce fraud.
- Drive insights from a large set of category/supply chain data and apply them actively.
- Increase actionable insights for sellers by ensuring they have real-time tracking and updates on returned items [opportunities].
- Making the supply chain stronger by finding possible risks, working with stakeholders to create solutions, and improving how we manage these risks over time.
- Work on reducing size and product exchanges by understanding the root cause.
- Return Speed improvement.
- Flexible to travel to Seller’s /Myntra’s hubs & warehouses to understand processes & make improvements.
Qualifications:
- Engineering Graduate with 2-3 years of experience in e-commerce industry.
- Background in process design,fraud detection & logistics preferred.
- Proficiency in working with Microsoft Excel & SQL.
- Strong in data extraction and analytical skills.
- Excellent communication & interpersonal skills in Hindi and English.
Location: Bangalore [Work from Office 5 days a week]
Top Skills
What We Do
Myntra is India’s leading e-commerce company committed to making fashion and lifestyle products accessible to everyone. We create solutions that disrupt the ordinary and help make the world a happier, more fashionable place. We are a company that is constantly evolving into newer and better forms and we look for people who are ready to evolve with us. From our beginnings as a customization company in 2007 to being technology and fashion pioneers today, Myntra is going places and we want you to take this journey with us. Our Culture As self-driven, motivated individuals who believe in taking ownership instead of being handed responsibility, we are a curiously non-hierarchical team who believe in working as a whole to take the Organization forward. Firm believers of meritocracy, we encourage you to take on tasks and readily empower you with the right tools, space, and opportunities. In essence, work at Myntra is challenging but fun - we believe in equal opportunity, encourage intellectual curiosity and empower you to be the change. If you’re just as passionate about fashion and would love a workplace that is purely result-driven, Myntra is the place for you! Check out open jobs on https://boards.greenhouse.io/myntra
