It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description
Traveloka Product Operations function is at the heart of implementation for all product and business objectives of a certain business unit. This role also offers unique opportunity to be at the intersection of business, product management, and also operations. You will be handling a distinct mission that covers both Product Support and Business Continuity. The goal of the mission is to ensure we have smooth and robust operations as well as sustainable business.
What you'll be doing:
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Business Continuity and Incident Handling
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Spearhead efforts to ensure smooth operations during high-traffic or critical periods (e.g., peak
season, major campaigns) -
During a crisis/incident, coordinate with Engineering, Product, Customer Operations, Partnership,
and other stakeholders to plan and execute crisis mitigation, investigation, customer handling, and
evaluation -
Develop and update business continuity procedures and standards, post-mortem reports, and other
necessary documentation before, during, and after a crisis
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Product Troubleshooting and Fine-tuning
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Create a centralized reporting system to collect and process issue tickets from internal and external parties, acting as a bridge between technical and non-technical users
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Investigate, prioritize, and solve issues/bugs/misconfigurations either by fixing them or escalating them to relevant stakeholders
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Assist Product and Engineering teams in solving product issues by finding root causes, reproducing bugs, checking logs, and testing bug fixes as needed
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Provide product and tool improvement suggestions based on analysis of reported issues
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Process Improvement
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Identify improvement opportunities and drive improvement initiatives through new/refined procedures, tools, and projects to increase efficiency
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Partner Integration
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Work closely together with Product, Engineering, and other stakeholders to manage end-to-end integration with aggregators and other partners
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Team Management
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Mentor and allocate work to junior team members
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Requirements
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At least 3 years of experience at top tier multinational tech or engineering firms, multinational banks, or a credible and strong track record in supporting building or growing a business
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At least Bachelor's degree in Management, IT, Computer Science, Administration, Design, or other fields from top local or overseas universities with strong academic results, MBA is a plus
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Solid technical background with understanding and/or hands-on experience in software development and web technologies; with aptitude towards solving complex problems
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Understand SQL and programming language (esp JAVA)
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Excellent analytical and problem-solving skills and strong intuitions of user behaviours
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Operations background is highly preferred
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A strong drive to make things happen, charisma, and ability to influence in a multicultural setting
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Team player with proven abilities to navigate stakeholders to deliver outcomes
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Passion in making the world better through technology
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Leadership (managerial) experience is a plus
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Top Skills
What We Do
We don’t innovate for the sake of innovation, we utilize technology to simplify people’s lives so they can enjoy their lives better. That belief is what brought Traveloka to be the leading travel platform in Southeast Asia. Traveloka serves 20+ products that include comprehensive travel services. From transportations to accommodations, discovering nearby attractions, and insurance products to financial services, including the groundbreaking ‘Buy Now Pay Later’.
With 100+ millions downloads in six countries across the SEA region, we aim to keep exploring for better innovations — all to fulfill our users’ travel aspirations so they can enjoy their lives, their way.
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