Associate Product Manager (Canada Remote)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Aperçu de l’entreprise

Chez Motorola Solutions, nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nos technologies de communication, de sécurité vidéo et de centre de commandement essentielles soutiennent les agences de sécurité publique et les entreprises, permettant une coordination essentielle pour des communautés, des écoles, des hôpitaux et des entreprises plus sécuritaires. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.

Department OverviewThe Rave organization within Motorola Solutions is responsible for SaaS solutions supporting the safety mission of public and private entities. We help our customers engage with responders, households, schools, businesses, employees, students and other stakeholders to deliver critical communications, coordinate response, and exchange life-saving information.
The solutions we create apply exciting technologies such as geospatial visualization and analytics, high throughput communications, artificial intelligence, and numerous integrations with Motorola and partner systems to name a few. As a team member within the Rave organization, you will be exposed to many other solutions offered by Motorola Solutions, the most trusted name in public safety technology.
To fulfill this mission, the Rave Product Management team orchestrates the full product lifecycle, from customer and market research, product definition, roadmap planning, defining required software development outcomes, product launch, and continuing innovation.
Job Description

We are seeking an experienced, enthusiastic, self-motivated Associate Product Manager to focus on emergency preparedness and response. As an Associate Product Manager, you will be responsible for defining, prioritizing, and guiding the development of features and enhancements for Rave Alert, Motorola Solutions’ Critical Communications platform. Rave Alert is trusted by thousands of universities, businesses and public safety institutions to keep communities safe, secure and informed. In this role, we're seeking a candidate who is driven by understanding market dynamics and customer needs, and can provide valuable input into product planning. You will work with customers, partners and cross-functional teams to surface and represent market needs and contribute to the product roadmap. You will collaborate with Product Owners, Engineering, and other Motorola Solutions organizations to execute on the product roadmap and launch innovative new capabilities. Working within our tight-knit product team, you will learn and grow continuously as you advocate for our products and customers.

What You’ll Do:

• Be the subject matter expert for Rave’s Critical Communications products and features.

• Conduct market research and competitive analysis to understand market trends, customer pain points, and competitive strategies. Use these insights to drive product innovation and roadmap decisions.

• Actively engage with customers, prospects, and industry groups to deeply understand their needs, gather feedback, and validate product direction. 

• Uncover and champion opportunities to leverage AI and machine learning, transforming our platform with streamlined workflows and personalized user experiences that solve real-world challenges.

• Establish and maintain relationships with marketing, sales, customer success, support, and engineering as they relate to your product; manage expectations, clarify issues, develop solutions, and communicate required actions.

• Collaborate with internal and external technology partners to identify and build integrated solutions that together best serve our joint customers.

• Use the accumulated input from these partner interactions to refine and advocate for roadmap initiatives that solve real problems.

• Drive market-driven innovation by leveraging Motorola’s extensive portfolio of public safety and security technologies to address customer challenges and create competitive advantages.

• Negotiate with other product managers and your respective engineering teams to prioritize the work that maximizes customer value. We win together.

• Work fluently in product management tools (e.g., Atlassian Suite, Aha!, Gainsight, Pendo) to develop requirements, drive software delivery and assess outcomes.

• Contribute to and execute on the product roadmap through an iterative Agile software development process. Ensure requirements gathering, development, and launch efforts are right sized to the initiative. Be data driven; prioritize and shape solutions, and gauge their effectiveness through objective measures. 

• Hold yourself and your partners accountable for excellence while working collaboratively as equals.

• Drive innovation while ensuring our customers experience the performance and usability demanded by their public safety mission.

Who You Are:

• An individual with a passion for excellence and a track record of high productivity.

• Willing to make and admit mistakes and course-correct accordingly.

• Able to influence others to deliver results without having direct control over all participants.

• Deeply curious and motivated by a desire for continuous growth and learning. 

• Driven by data and evidence while being able to thrive in ambiguity and make decisions based on available information.

• Familiar with AI/ML concepts and their application in software products; experience working with data scientists or AI engineers is a plus.

• A collaborative and approachable individual who prioritizes the success of our customers, corporate goals, and their team’s impact above their own interests.

• Exceptionally organized with effective written and verbal communications skills; able to effectively communicate with technical and non-technical stakeholders at operational and executive levels.

• Flexibility for travel to participate in collaborative working sessions, customer site visits, and industry events.

Above and Beyond:

• Experience developing integrated workflows and experiences that span multiple services.

• Background in software development for public safety, enterprise security, or similar environments.

• Experience working with communications providers across voice, SMS, email, and other forms of communication. 

Note: Candidates can reside anywhere in Canada, with a preference for the Metro-Toronto area

#LI-MP2
#LI-REMOTE

Basic Requirements

• Bachelors Degree degree with 3+ years of professional experience in a SaaS environment

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].

Motorola Solutions adopte, favorise et promeut les principes de diversité, d’équité et d’inclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées, quelles que soient leur race, origines ethnique, religion ou croyance, orientation sexuelle, identité et expression sexuelle, statut d’anciens combattants ou tout autre statut protégé par la Loi.

Nous sommes fiers de notre culture axée sur les personnes et les communautés, encourageant ainsi chaque Motorolan d’être la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse d’un monde plus sécuritaire.

Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité, nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.

Nous offrons également des mesures d’adaptation pendant toutes les étapes du processus d’embauche afin de favoriser l’inclusion des personnes vivant avec un  handicap physique et/ou mental. Si vous avez besoin de mesures d’adaptation, svp nous faire parvenir un courriel à [email protected].