Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Zocdoc’s most important asset is our people. As an Associate, People Operations you’ll play a meaningful role in supporting our team members and managers. You will aid in all People Operations functional work, inclusive of leave and accommodation administration and Tier I People Operations inquiries. This role will manage employee files and act as the first point of contact for People-related mail (verifications, unemployment, etc.). As a member of People Operations, there will be strong collaboration with Benefits, HR Business Partners, and other People functions.
You’ll enjoy this role if you are…
- Excited about supporting team members throughout the organization
- Extremely organized and process-driven
- Interested in learning more about all aspects of HR (onboarding, development, compensation, benefits, compliance etc.)
- Highly coachable, and operate with a growth mindset
- The kind of person who enjoys working in a fast-paced environment
Your day to day is…
- Supporting all Zocdoc'rs by responding to day-to-day inbound questions in JIRA on all things People (HR) related, providing concise and timely information, escalating issues as needed
- Serving as the primary contact of employee documentation filing in partnership with other People (HR) sub-functions
- Serving as the primary contact for daily system audits and tracking
- Serving as the primary contact for all US leave of absence administration in partnership with third party administrator and Benefits (Center of Excellence), included but not limited to: employee communications, tracking in partnership with Payroll, reporting
- Serving as the primary contact for all People (HR) related mail, voicemails and operational inquiries such as employment verifications, unemployment, etc.
- Supporting Center of Excellences (such as HRBP) with presentation preparation and reporting operational requests
- Serving as the secondary contact for operational system administration and reporting, such as the semi-annual review process, offboarding, onboarding, internal changes
You’ll be successful in this role if you have…
- 1-3 years experience working in a People (HR) Operations function
- Passion for providing excellent customer service to our team members and building strong relationships throughout the organization
- Previous experience working in ticketing systems; JIRA a strong plus
- Superb communication skills! You’re able to provide stakeholders with timely and concise information; you know that multiple mediums of communication are the key to success.
- Impeccable attention to detail. You have systems in place to ensure accuracy
- High degree of integrity and are able to maintain confidentiality at all times
- The ability to multitask/task-switch and prioritize accordingly
- Humility. You believe in treating all people with dignity and respect, regardless of title or tenure.
Benefits:
- Flexible, hybrid work environment
- Unlimited PTO (if salary)
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- Great Place to Work Certified
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location
Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.
NYC Base Salary Range
$72,000—$80,000 USD
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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What the Team is Saying
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What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use Zocdoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive check-ups, fill out their paperwork online, and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration, agility, and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex, slow-moving industry, and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
