Associate, Order Management - EMEA

AVEVA is creating software trusted by over 90% of leading industrial companies.

Position Title: Order Processing Associate - Cambridge, UK (hybrid)

The Job:

As an Order Management Associate, you will operate on a wide range of software offers and will act in a multinational environment covering multiple countries & contract types. The person will be responsible of the accuracy of the information managed in the ERP and play a key role in developing and managing an order process, ensuring a high-quality service for our internal and external customers.

Scope & Environment

Within the European organization, the successful candidate will be responsible for all aspects of order administration through the full life cycle of customer orders – from order entry and invoicing through to order closure. This will include processing new customer software and services orders, maintaining open customer contracts, raising invoices, and supporting credit control.

You will need to demonstrate the ability to organize and manage a number of tasks at the same time to meet deadlines. You will also need excellent verbal and written communication skills to deal with customers globally, as well as to coordinate with internal stakeholders on contracts and orders information.

The ideal candidate will have a solid background in maintaining order and sales records in an international environment together with the ability to analyse sales order related data and have an understanding of the revenue recognition principles and general ledger.

Responsibilities:

• On a daily basis, you will be responsible for end-to-end process of order entry till invoice & front-end department in customer cash collection (work closely with shared service organization)
• Support & coordinate order entry activity with sales & finance departments.

Skills & Qualifications:

• Experience in a similar role
• Understanding of international tax regulations with regards to invoicing foreign countries
• Proven experience using Oracle or other ERP system – in particularly using the Subscriptions and Invoicing transactions
• Attention to detail, accuracy and high level of initiative
• Ability to work unsupervised as well as part of a team
• Proficient user of Microsoft Office
• Ability to adapt to a fast-changing working environment
• Excellent written and verbal communication and interpersonal skills
• Ability to organize and prioritize to meet strict deadlines
• Prior experience in Oracle, Sales Force or ZUORA is an advantage
• Fluent in English

Desired skills

• Fluent in another European language, preferably German and/or Polish

UK Benefits include:  

Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.

It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Find out more: aveva.com/en/about/careers/benefits/

Hybrid working

By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.

Hiring process

Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

Find out more: aveva.com/en/about/careers/hiring-process

About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/

Find out more: aveva.com/en/about/careers/

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.  AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.