Job Description:The Team Member (TM) is the associate responsible to ensure we are delivering timely and accurate information to each and every participant. The TM works with the OM and others to resolve participant issues. The TM is responsible for workflow management and for resolving participant issues.
Executes Issue/Query Resolution
Ensuring proper documentation and follow-ups
Identify, share, and implement process Improvements
All Service Level Agreements (SLA) are met (workflow closeout, etc.)
Ensure information is processed in an accurate and timely manner in order to achieve agreed
Good typing skills with speed of 35-40WPM
Good Oral & written communication Skills
Ability to work in Different Shift (Especially Night Shifts)
Prior provider related knowledge would be advantage.
Knowledge of Microsoft Office- Word, Excel, Powerpoint, web-based systems.
Flexibility of shift requirement as per business need
Ability to meet deadlines
Ability to work cooperatively with other staff and work well under pressure
Occasional extended work hours/weekends to meet deadlines
Ongoing delivery of quality service
Ensure service accuracy through compliance (TAT)
Maintain documentation of SOP's/Operating Instructions
Identify, share, and implement process Improvements
Participation in training sessions, presentations and meetings.Qualifications:
• Ability to work evening/night shifts.
• Shows flexibility to adapt to the changing needs of the business
• Occasional extended work hours/weekends to meet deadlines
• Participation in training sessions, presentations and meetings
• Willing to travel through company provided coaches or cabs
• Alignment to Gurgaon or Noida basis business requirement.
Location:
This position can be based in any of the following locations:
Gurgaon
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday
What We Do
Who we are
Guardian makes a difference in the lives of people when they need us most. With over 160 years of stability and fiscal integrity, we are a trusted resource to generations of families and business owners, inspiring well-being and helping build financial confidence.
Today, we stand behind 29 million consumers, helping them prepare and plan for a bright future for themselves and their families. We help business owners care for their employees. And we help people recover and thrive in times of unexpected loss.
As a modern mutual insurance company, we believe in driving value beyond dividends. We invest in our colleagues and are building a progressive, innovative and inclusive culture. We uplift individuals and communities through thoughtful social and environmental programs.
What we stand for
In 1860, a community of immigrants joined together to insure and protect their businesses and families. They were guided by powerful ideals that we’ve continued to stand behind and evolved throughout the years: we do the right thing, we believe people count, we courageously shape the future together, and we go above and beyond for the people we serve.
Guardian employees embrace and live by these values every day. They remind us to put people at the heart of all we do so that we can help protect what matters most to you. Want to help bring these values to life? Join us for a rewarding career and the opportunity to shape the future.
Disclosures:
Financial information concerning Guardian as of December 31, 2022, on a statutory basis: Admitted assets = $76.0 billion; liabilities = $67.2 billion (including $55.0 billion of reserves); and surplus = $8.8 billion. Dividends are not guaranteed. They are declared annually by Guardian’s Board of Directors.
Guardian® is a registered trademark of The Guardian Life Insurance Company of America. © Copyright 2023 The Guardian Life Insurance Company of America 2023-156184 Exp. 5/25
