Associate Operations Manager

Title: Associate Operations Manager

Annual Salary Range: $60,000 - $70,000

Location: Colorado Springs, CO

Employment Type: Full Time

Availability Needed: Must have open availability, including days, nights, and weekends.

Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k  

About Ambulnz by DocGo:

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Responsibilities:

• Supervise and coordinate shift day-to-day operations of the EMTs and other EMS workers as directed 

• Maintain constant up-to-date knowledge and records of all current protocols issued by all regulatory agencies pertaining to ambulance services 

• Ensure the security of all company property at your station

• Ensure proper communication of all Field Operations directives to all staff members timely and effectively

• Works with management staff to ensure continuity, consistency, and strong lines of communication.

• Monitors operations to ensure that all personnel comply with company policies and procedures. 

• Provides training, coaching and development to assigned staff 

• Facilities feedback, performance assessments and corrective action 

• Aid Leadership in assuring all paperwork is turned in and completed in a timely manner (i.e. check sheets, PCR, DAT, RX, EMS, etc.)

• Ensure quality and productivity of EMTs performance through driving evaluations and counseling

• Schedule EMTs as necessary to fit business demands and ensure operational efficiency 

• Recommend effective changes to schedule for selected employees to fit demands as necessary

• Generate employee productivity and satisfaction reports to the appropriate stakeholders in the business

• Work closely with dispatch team members to ensure proper executions of dispatching policies and procedures

• Make recommendations to improve operational efficiency 

• Maintain company compliance with OSHA regulation.

• Provide exceptional customer service to both internal and external customers

• Perform all other related duties as assigned 
   

Qualifications:

• 3+ years of experience in a supervisory role (preferred) 

• Valid Driver’s License (for at least 2 years) with an acceptable driving record

• Knowledge of HIPAA (Health Insurance Portability and Accountability)

• Staff scheduling experience

• Problem solving skills, attention to detail, & organization skills

• Proficiency in Microsoft Office

• Excellent verbal and written communication skills

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.