About the Team
DoorDash is looking for a Strategy & Operations Associate Manager to help grow DashPass, DoorDash’s subscription business. We are seeking someone to join our team who can generate strategy and insights, conceptualize & test new products, and implement experiences that will reach millions of people around the world. DashPass is one of DoorDash’s fastest growing & largest products, meaning you’ll have the opportunity to make a big impact on the company at large.
About the Role
This role will help oversee the strategic development of DashPass, DoorDash’s subscription business, with the goal of building a best-in-class membership for the most engaged users on DoorDash. On a typical day, you might lead a new initiative, run and refine experiments to improve subscriber retention, dive into data to explain market performance at the lowest level of detail or metric trends, think up new ideas and translate them into an actionable test, and make sure we never stop learning & executing.
Our best Strategy & Operations Associate Managers are motivated, analytical, creative and have exceptional interpersonal and relationship-building skills. They're generalists who are willing to roll up their sleeves and do whatever it takes to make their business successful.
You’re excited about this opportunity because you will…
- Strategize - Innovate and work on product strategy within the DashPass business
- Experiment – Use data-driven decision-making and sound business judgment to run tests on everything from new features to lifecycle programs to pricing
- Analyze – Build models to evaluate the costs and benefits of various programs and experiments
- Influence – Partner with many teams to make your ideas come to life; Product, Marketing, Analytics, Finance, Design, etc.
- Build – Implement your ideas into scalable products and provide a world-class operation
We’re excited about you because…
- You have 4-6 years of experience in strategy, product, analytics, growth operations or related; subscription business or retention marketing experience is a plus
- You can solve analytical problems quickly, and are experienced in SQL and/or Excel
- You have a track record of leading initiatives, hitting goals, and succeeding in a team environment
- You enjoy solving different types of problems, and like thinking outside of the box. You like to learn new skills, and can apply them to your work quickly and independently.
- You are an owner, meaning you take responsibility for outcomes, have experience being in the driver’s seat, and want to shape the vision and direction of the company
- You have a bias towards action, are scrappy, and can pivot when you learn new information
- You can influence and motivate people at all levels across a variety of job functions
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Top Skills
What We Do
At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.
Why Work With Us
When you join our team, you join our dream: to grow and empower local economies. We’re focused on improvement—from moving faster to leveling up the quality of our product—and our work is never complete. If you’re looking to define your career as part of something greater than yourself, come scale with us.
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