About the role:
To strengthen our Retention program to secure existent revenue from Brokerage Strategic Accounts (Top 60). To improve customer success, by understanding their business, needs, reducing cost through efficiencies, improve the service experience supported by Account Management for “Retention & Cross Selling” purposes, seed future growth.
What the Candidate Will Do
- Customer Retention and Development Program for our Brokerage Top 60 Customers, securing existent revenue.
- Deep understanding of Customer needs
- Management of Customer Retention and Crosselling opportunities
- Oversee strategic growth of SAM Brokerage Customers through regular business reviews.
- Support to define Customers expectations and establish KPI’s according.
- Institute accountability for team member performance
- On time execution of action plan
- Manage over 5-10 accounts each, focusing on the Customer Success (Top 60)
- Develop and drive business reviews monthly and quarterly, as agreed with each customer.
- Conduct VoC’s (Voice of Customer) implementation and schedule monthly & weekly meetings as agree with each customer.
- Measure and analyze Customer revenue trends and proactively communicate any trend deviations.
- Ensure incremental improvements are made on building stronger customer relationships.
- Grow our revenue through Cross Selling (multiple products and geographies).
Basic Qualifications
- High school or equivalent business qualifications.
- Minimum four years industry experience.
- Advanced English
Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.
Candidate Privacy Notice
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
What We Do
Powering Intelligent Logistics
