Associate Manager, Microsoft 365 Engineer

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

Summary:

The Microsoft 365 Engineer is a member of the End User Productivity (EUP) team. EUP is a global team responsible for the management and delivery of client solutions that address current and future business needs while ensuring value realization in the shortest possible timeframe.

This position is responsible for the delivery of services related to productivity and collaboration solutions focused on, but not limited to, the Office 365 platform. This includes Teams, Exchange, SharePoint, OneDrive, Stream, Office Applications and more. This role will also be intended to take on service ownership of Copilot and other related Microsoft AI capabilities.

The appointee will interact with our Managed Service Providers (MSPs) to deliver solutions to our users that promote ease of use and productivity while ensuring adherence to security requirements. The incumbent will also interact with many departments within SCJ to understand requirements and to deliver business value. This position includes management of the related EUP projects, platforms and day to day level 3 support.

This is an onsite role in Racine, WI

Essential Duties and Responsibilities:

• Provide engineering and timely support that delivers a stable, secure, global platform following internal methodologies, process, and standards.

• Leadership role in keeping current with existing and emerging technologies and providing input to technology roadmaps.

• Experience coordinating and managing escalation with vendors.

• Ability to coordinate with vendors and partners as needed for problem resolution.

• Management of vendors and partners’ relationships as necessary.

• Lead and/or participate in various projects: strategic and operational initiatives.

• Document processes and procedures for maintenance and support.

• Strategic outlook for new technologies, including AI, along with training and user enablement of these technologies.

• Participation in development of strategic plans for the team.

• Provides 3rd level operational support for platforms. Off-hours support and a flexible schedule to accommodate a global team will be required.

• Management of vendor relationships, including, but not limited to:

  • Overseeing project implementations

  • Managing/tracking project budgets

  • Software licensing, service monitoring, new services.

• Lead and/or participate in various projects: strategic and operational initiatives.

• Leadership role in proactively maintaining awareness of technology trends, prototype possible solutions that would enhance the productivity of end users and bring value to the business

• Actively manage and implement continuous improvement plans for services within the portfolio

• Work closely with the colleagues to translate business requirements into technical requirements.

• Coordinate with internal teams and stakeholders on solution development that will drive technical change.

• Champion the resolution of technically significant issues affecting the platform through personal ownership

• Develop, prioritize, and meet deliverable budgets, schedules, and scope milestones.

• Other duties as assigned

Required Skills / Experience / Competencies:

• Bachelor’s degree in information systems, computer science or related technical discipline

• Minimum 5 years of experience with a global enterprise-level service.

• 5 years of experience which includes:

  • Office 365 management and administration

  • A skill set that includes a wide breadth of infrastructure related technologies. 

  • User-centric design thinking that leads to customer service solutions

• Authorized to work in the United States

Preferred Skills / Experience / Competencies:

• Working with Managed Service Providers

• Assimilate new information quickly.

• Communicate with both technical and non-technical audiences

• Ability to troubleshoot complex problems

• Strong customer service skills, attention to detail, sense of urgency, and the ability to offer guidance and mentorship to junior team members

• Excellent interpersonal skills and a “can do” attitude in a team environment

• Self-motivated, self-directed person

• Ability to work with and support a globally dispersed team

• Strong analytical and problem-solving skills – evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve; creates actionable operational plans and involves others as needed

• Design Thinking

• Product Strategy

• User Experience modeling

• Excellent written and verbal communication skills.

Job Requirements:

• Full time position in Racine with occasional travel to Chicago required (no overnights). 

• Remote work is available once a week for eligible employees. 

• This position is not eligible for domestic relocation

BENEFITS AND PERKS:

SC Johnson’s total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we’re committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more.

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Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

Better Together

At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to [email protected]. All qualified applicants are encouraged to apply. Download the EEO is the Law poster for more information.