Associate Manager, Inland Marine and Cargo Claims

Primary DetailsTime Type: Full time

Worker Type: Employee

The Opportunity

The purpose of this role is to manage the adjustment process of inland marine and cargo losses for the company. 

• Location: TX - Houston, LA – New Orleans  

• Work Arrangement: Hybrid (2-3 days in the office)

• The salary range for this role is between $101,000 - $166,000 depending on experience and location  

Your new role

• Investigates and resolves claims related to marine cargo and inland marine claims.

• Management and negotiation of settlement of all claims assigned to them.

• Assessing and determining liability for all damage loss.

• Ensure compliance with statutory and corporate service standards.

• Maintain good client relationships and respond to critical issues effectively.

• Monitor compliance with industry guidelines and policies.

• Review and settle problematic cases, authorize payments, and handle complaints.

• Continuous business improvement for cost efficiencies and quality service.

• Provide periodic updates to management regarding cases being handled.

Work Experience:

Preferred Work Experience includes:

• 10+ Years of experience in the handling of cargo and inland marine claims with an extensive knowledge and familiarity of insurance policy wording.

• Relevant working experience in the industry. 

• 10+ Years of experience in a similar role.

• Customer service and end-to-end interaction management experience.

Qualifications:

Necessary Qualifications include:

• Bachelor’s Degree or equivalent combination of education and work experience.

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working – a mix of working from home and in the office

• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis

• Competitive 401(k) program with company match up to 8%

• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice

• Tuition Reimbursement for professional certifications, and continuing education

• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

To learn more, click here: Benefits | QBE US.

Why QBE?  What if you could have a positive impact – at work and in the world?

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success – and we can be part of yours!

https://www.linkedin.com/company/qbe-north-america/

Commitment to Diversity  

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.  

Equal Employment Opportunity: 

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status. 

Supplementary information 

Skills:

Adaptability, Business Process Improvements, Claims Administration, Claims Settlement, Commercial Acumen, Conflict Resolution, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Mentorship, Personal Initiative, Regulatory Compliance, Risk Management, Team Development

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.