Job Description:
Compute & Storage Service Coordinator who can work cross-functionally with ITSM, service Towers, and Account Management to ensure proper reporting of service levels, client billing, and risk management.
Key Responsibilities:
- Work cross-functionally with ITSM, service Towers, and Account Management to ensure proper reporting of service levels, client billing, and risk management.
- Monitor incident and problem management activities to identify opportunities for improving response times, while ensuring comprehensive and timely Root Cause Analysis reports are delivered.
- Provide support to Chief Architect and Tower Leads to manage new solution proposals and projects.
- Oversee capacity reporting by working with service Towers and Capacity Manager.
- Maintain detailed documentation regarding services, resources, performance metrics, cross functional processes, and escalation procedures. Prepare regular reports and presentations for management and other stakeholders.
- Work with the Tower Leads to manage and report on internal or non-billable projects.
- Work closely with the Technical Account Manager to address service-related escalations or customer satisfaction issues.
- Help create and deliver training documentation to meet service delivery goals and organizational needs.
- Monitor the allocate compute and storage resources based on project requirements and business priorities.
- Continuously assess and suggest improvements to enhance the quality, efficiency, and reliability of our reporting and documentation.
Qualifications:
- Ability to work under pressure and prioritize tasks effectively.
- 10+ years of experience in IT service delivery or IT operations management.
- 5+ years of experience in Project Management
- Proven experience supporting teams and delivering IT services in a fast-paced environment.
- Strong knowledge of ITIL frameworks and service management processes.
- Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
- Demonstrated ability to support service performance and implement continuous improvement initiatives.
Work Environment:
Office environment - on-site Miami, FL
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
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DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
