Schedule: FT
Job Type: Hybrid
Salary Type: Salary
About the Role
The Associate Manager, Customer Support will serve Uber Freight by providing excellent customer communication. The Associate Managers’ operational expertise will help guide team members through problem resolution, proactively communicate service issues to appropriate channels, and will have a thorough understanding of the marketplace. The ideal candidate will use statistical data to drive efficiency as well as use Root Cause Analysis to improve business processes that meet customer satisfaction. This position will work at our office in Brea.
What the Candidate Will Do
• Outline expectations and provide support to the team in understanding customer KPI requirements.
• Train, mentor, and manage team to ensure all company policies are adhered to
• Develop customer relationships meant to enrich the partnership between our organizations
• Continuously monitor financial risk levels within customer portfolios, including shipment volume, drop pools, accessorials, fuel, and account receivables/payables
• Review all charges for accuracy, validation, completeness, and approval prior to submission to accounting
• Quickly resolve problems and promptly return information for processing
• Manage the personal scheduling needs of team members with guidance from the Employee Handbook
• Strive for innovation and personal development through a dedication to continuous learning
Basic Qualifications
• High School diploma or GED equivalent
• 2 years People Management experience and at least 3 years within Intermodal sector.
Preferred Qualifications
• Bachelor's degree in related field
• Minimum of 3 – 5 years of Operations experience
• Previous Supervisory experience
• Proficient computer skills, including Microsoft and/or Google Tools
• Advanced Transportation knowledge including advanced geography and military time
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
- California: The salary range for this role is $72,160 - $95,920 a year.
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
About Uber Freight
Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
What We Do
Powering Intelligent Logistics
