Associate Manager, Creative Operations - Spotify Advertising

Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts. 

Spotify is seeking an Associate Manager to join Spotify Advertising’s Americas Creative Operations team. We work collaboratively with brands and agencies to inspire, create, and scale creativity with Spotify-first thinking. Our purpose is to build brand experiences that leverage the creative, cultural and contextual potential of Spotify that fans love.

The Associate Manager will support Spotify’s Sales teams and work directly with Spotify’s largest brand clients, key cross-function internal teams, and external production partners. This role will oversee the production of all ad campaign components (digital, video, audio, etc.), while delivering a positive and seamless client experience. This role will focus on the production of Spotify’s music and podcast ad products and creative formats, as well as operationalizing various production-related initiatives and informing the evolution of our internal production functions.

The ideal candidate has ad production experience, an operational background, identifies as a passionate and proactive problem-solver and is excited by complex cross-functional work. They have the ability to drive productivity amidst ambiguity and the expertise to interpret and diplomatically convey complex feedback to a client, internal stakeholder, or external production partner.

Spotify is a fast-paced, high-growth environment, and this role will be responsible for creatively supporting Spotify’s evolving advertising business to drive impact. This role reports to the Americas Lead on the Creative Operations team. Creative Operations is part of Spotify’s Business Operations team, which leads strategy, operations, and creative production for the Spotify advertising business. 

What You'll Do

• Oversee campaign production holistically across key accounts; Providing consultation on standard methodologies, project roadmaps, client communication, production workflows, and year long partnership goals.
• When assigned, serve as the main point of contact between client(s) and our internal teams for timely delivery of a high volume of music, podcast, and display ads. Act as the key partner and primary liaison for campaign materials including project timelines, kick off decks, internal and external reviews, project trackers, and the delivery of assets.
• Provide key accounts with a white glove experience throughout the campaign lifecycle, by leading campaign kick-off calls, managing client communication, and making sure they feel heard and fully informed while working with Spotify.
• Lead key Creative Operations initiatives; Supporting our vendor network, evolving our podcast production ecosystem, refining production workflows, operationalizing new ad formats, developing production processes, and ideating on new project management tools.
• Identify issues and trends in the production process and work proactively to optimize workflows across teams; Serve as an internal liaison for creative and production related issues both internally and externally.
• Represent Creative Operations as a part of larger cross-functional company efforts; Drive automation initiatives for our creative and production processes, improving scalability and efficiency.
• Manage external production partners; Informing creative standard methodologies, onboarding new vendors, and fielding production related feedback or issues. Assist in training internal partners and third party production teams on existing and new production processes.

Who You Are

• A min of 5+ years experience in a client-facing, project management or branded production role, with a focus on high-volume creative output.
• Creative project management experience, with deep knowledge of the ad production process across multiple mediums including streaming audio, podcasts, digital experiences, and display.
• Experience collaborating with high-caliber clients, translating their needs to creative and sales-focused teams.
• Experience managing and partnering with external production vendors and resources.
• Effective but diplomatic communication skills, with the ability to keep timelines on track through savvy problem solving and expert organizational skills.
• A dedicated multitasker, organized to a fault, with the ability to take the unexpected in stride.
• Ability to thrive in a collaborative culture, embracing change, and effectively implementing feedback.
• Proactive and savvy problem solver; adaptable and solutions oriented; ability to see projects through to the finish.
• Interest or experience with the implementation and utilization of automation within the creative space.
• Proficiency in Google Suite products and project management software (Asana preferred).

Where You'll Be

• We offer you the flexibility to work where you work best! For this role, you can be within the US region as long as we have a work location.
• This team operates within the Eastern time zone for collaboration.

The United States base range for this position is $92,450 - $132,072, plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.