Associate IT Support Engineer

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

We’re looking for an associate IT support engineer to support our internal customers and stakeholders in our Tallinn office, working in our Global IT Service Management team. This role is office based. You should have a proficient level of application and endpoint support knowledge, and be able to use your initiative to develop and improve support procedures and processes. If this sounds like a job for you, get in touch; we’d love to meet you!

Your new adventure:

• Improve and maintain endpoint security and access control solutions according to internal policies, procedures and technical guidelines
• Improve and maintain technical solutions in global offices 
• Support business users and stakeholders according to the global schedule
• Execute defined tasks and procedures across a range of technologies
• Work across the business on projects and programs that deliver value to our business stakeholders
• Create new procedures and documents as part of the Global Business Systems Application Engineering Excellence program

Does this sound like you?

• At least one year of experience in IT support is a plus
• Strong communication skills with effective listening and interpretative abilities
• Knowledge of endpoint management and business applications
• Experience working within processes to deliver defined support solutions
• Familiarity with troubleshooting support issues
• Experience working as part of a team
• Comfortable working with others within a support solution lifecycle
• Experience working collaboratively with stakeholders across business functions to mitigate and resolve support issues
• Basic-level proficiency with platforms such as Atlassian (Jira, Confluence), Okta, Google Workspace, Jira Service Management, MDM tools and Slack

Why Pipedrive?

• People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome
• Unlock potential – Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change
• We’ve got you – Your well-being matters. Enjoy flexible hours, wellness perks and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our people
• Grow with us – Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability
• Packed with purpose – Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work




Based on this role's access to certain data, Pipedrive might conduct a pre-employment background investigation in conjunction with your application for employment with our company.  Such data will be handled in accordance with Pipedrive's Privacy Policy for Recruitment.




Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.




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We’re on the lookout for an associate IT support engineer to support our internal customers and stakeholders.

If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.