Elite Technology is a leading, independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business. Our cutting-edge digital financial management and business operations solutions drive success for firms around the globe by improving finance and accounting operations, including billing, invoicing, payments, and financial reporting. By bringing together data, insights, and tools, we enable law firm leaders to make informed business decisions to build and manage their businesses more effectively and efficiently.
Job Description:
We are seeking a dedicated and detail-oriented Associate IT Analyst to join our IT team. The ideal candidate will have a strong background in Microsoft Windows administration and previous experience assisting a broad team with their IT needs. This role is crucial in ensuring the smooth operation and support of end-user computing environments both in our Costa Rica office and globally.
What You’ll Do:
- Required to be in office at least 3 days a week
- Administer and support Microsoft Windows operating systems, including installation, configuration, and troubleshooting.
- Provide technical support to end-users via phone, email, and in-person, resolving hardware and software issues.
- Manage user accounts, permissions, and access rights in Microsoft Entra.
- Perform regular system maintenance, updates, and patches to ensure security and performance.
- Assist in the deployment and management of desktop and laptop computers, including imaging and software installation.
- Monitor and respond to help desk tickets, ensuring timely resolution and excellent customer service.
- Collaborate with other IT team members to implement and improve IT processes and procedures.
- Document technical procedures, configurations, and troubleshooting steps for future reference.
- Manage the WeWork account and mobile app, including issuing badges, managing badge requests, provisioning guest access, and supporting user issues
- Assist with on-site media presentations and livestream broadcasts
- Provide hands-on IT support for PC, Mac, and mobile devices
- Oversee laptop inventory management, including exchanges, warranty/repairs
- Manage local employee onboarding and offboarding logistics, including coordinating deliveries and packaging laptops for transit
- Perform other duties as assigned to support the overall goals and objectives of the department/company.
What You’ll Need:
- 2-5 years of progressive experience in IT support, help desk, or call center environments.
- Strong knowledge of Microsoft Windows operating systems (Windows 11) and MacOS.
- Experience with Entra/Active Directory, Group Policy, and user account management.
- Familiarity with remote desktop tools and software deployment methods.
- Excellent problem-solving skills and the ability to troubleshoot hardware and software issues.
- Strong communication skills, both written and verbal, with a focus on customer service.
- Ability to work independently and as part of a team in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Windows Client) are a plus
Benefits:
- PTO
- 2 Elite Mental Health Days per year
- Annual Incentive Plan
- 14 Paid Costa Rica Holidays
- Comprehensive medical, dental, and vision benefits
- Life Insurance
Please note that we do not offer sponsorship for this position.
Additional Information
Location
At Elite Technology, we embrace an employee-centric, flexible remote work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.
In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.
Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, and Oklahoma.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
We are not accepting applications submitted through recruiting agencies.
Top Skills
What We Do
Elite is a leading, independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business. Our cutting-edge digital financial management and business operations solutions drive success for firms around the globe by improving finance and accounting operations, including billing, invoicing, payments, and financial reporting. By bringing together data, insights, and tools, we enable law firm leaders to make informed business decisions to build and manage their businesses more effectively and efficiently.
Our solutions lie at the heart of a large proportion of the world’s largest, most successful and innovative law firms. In fact, three-quarters of the Am Law 200 and four-fifths of the Global 200 rely on at least one Elite solution to help drive their firms’ business operations into the future. As more firms make cloud solutions a core part of their technology strategies for the future, Elite is leading the way in supporting customers as they move their financial and operational systems into the cloud. To date, Elite has supported more than 400 firms around the world in their move to 3E in the cloud
