Who we are
Our email product is seeing rapid adoption and has seen significant growth of customers using Attentive Email for both triggered email and full ESP capabilities. We are looking for a driven candidate to join our Customer Success organization as an Associate Implementation Consultant on our Email team. You will launch and manage a book of business for Mid-Market email clients, and support our Lead Implementation Consultants on Strategic customers. You will work with internal teams, such as engineering, sales, marketing, product, and design, to shape the growth of our email product and deliver client results. The role requires you to embrace the exciting, fast-moving, highly varied, and challenging (in a good way) environment within the Customer Success team. You will work cross-functionally to get answers, solve problems, and keep things moving in the right direction for new email clients. You will have the latitude and autonomy to navigate the technical and strategic aspects of your relationship with the client and be trusted to represent Attentive and our unwavering pursuit of best-in-class client management.
Why Attentive needs you
- Onboard customers to Attentive’s email product by learning client goals, formulating and executing on a launch strategy, and growing a strong client relationship
- Project manage email migrations that may involve a number of stakeholders & multiple work streams to ensure success
- Develop and implement solutions to complex customer problems using the Attentive suite of tools
- Support Lead Implementation Consultants on Strategic account launches while learning project management and technical solutioning best practices
- Collaborate closely with our Account Executives, Sales Engineers, Technical Account Managers, Deliverability experts, and Customer Success team to deliver the ideal client onboarding experience.
- Translate customer feedback into specific product requirements
- Work cross-functionally with Product, Product Marketing, and Enablement to inform the product strategy and roll out best practices for using Attentive’s email solutions
About you
- 1+ years of experience supporting clients in a technical nature (Implementation, Sales Engineering, Solutions Architect, etc.) required
- Experience with an ESP, CDP, etc. is strongly preferred
- Strong background in project management and navigating complex tech stacks
- Experience managing ESP migrations
- Comfortable learning new software (for design, data management, and internal tools)
- Creativity in expanding product rollouts and vision for a product roadmap
- Passion, drive and the desire to be a part of a growing team that makes a difference for both the company and our clients
- Thrive in a fast paced, innovative work environment
- Extremely detail oriented and organized
- Passionate about personally bringing innovative products to market
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The US base salary range for this full-time position is $70,000-82,000 annually + a variable component + equity + benefits
- Our salary ranges are determined by role, level and location
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Top Skills
What We Do
Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer’s purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbeque Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love.
To learn more about Attentive or to request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.
Why Work With Us
At Attentive, you'll connect with inspiring, high-caliber people, and be encouraged to take risks, get creative, and think bigger. We're solving big problems for our customers, through our innovative AI solutions, giving employees the opportunity to thrive along the journey. The sky's the limit when it comes to what's possible.
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