· Aftermarket support
o Provide support to customers and sales staff in administrative areas such as order processing, customer quotes, sales information management
o Prepares reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc.
o Work with finance team on monthly sales receivable.
o Prepare & Submit monthly Aftermarket revenue generation report.
· General Administration
o General Sales Administration tasks such as event planning (sales meetings, seminars, etc.), meeting coordination, and occasional assistance with travel.
o Maintain Customer install base, vendor database.
o Maintain AERB portal.
· Agreements and Filing
o Assist Engineers on NDA and route through proper channel for approvals.
o Route legal agreements to proper channel to ensure compliance and due process.
o Develop a process to track aging of Distributor and Customer contracts and ensure that all contracts are kept up to date.
· Logistic support
o Monitor import/export pre-alerts carefully and start import/export declarations in a timely manner.
o Monitor import/export shipments until the goods arrive at destination.
o Track urgent shipments and provide timely updates to customers
o Ensure required documentation and system records are completed in a timely manner for all records of import/export shipments.
o Resolve problems during daily import operation, such as goods delay/damage claim, etc.
o Utilize Logistics System (such as SAP, WMS) to track information.
o Analyze Import/Export Data to improve delivery times and reduce costs
o Provide timely and accurate Import/Export Monthly reports for upper management.
o Interface with forwarders/Customs brokers/overseas shippers by the phone and through emails for import tracking.
o Optimize operations procedures to improve efficiency and support continuous improvement.
o Cooperate with internal stakeholders from other departments in the company Division to achieve win—win situations.
Top Skills
What We Do
Nordson is a team of 7,300 global employees thriving in an environment where they are supported and encouraged to be their best. Working side by side, we build meaningful connections with each other and our customers.
Together, we deliver products that are solutions, and they’re likely touching your life every day. Have you ever changed a diaper? Opened a box of cereal? Used a smart phone or driven a car? Then we’ve already met.
At Nordson, we take pride in being an outstanding corporate citizen and strongly believe in sharing our success with the communities where our employees live and work. Whether you’re working in one of our labs, offices or manufacturing facilities, your efforts will enable our customers to succeed and our company to continuously improve and grow.
We engineer, manufacture and market differentiated products and systems used for precision dispensing and processing in a variety of end markets, from packaging to transportation and medical to electronics.
Founded in 1954, we operate under the values of integrity, respect for people, customer passion, energy and excellence. Nordson is headquartered in the United States in Westlake, Ohio, and has direct operations in more than 30 countries to support our products and systems with application expertise and a direct global sales and service organization
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