Our Opportunity:
Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are passionate about exceeding customer expectations in every interaction. Within Chewy, the Payments team plays a vital role in delivering an outstanding customer experience by enabling seamless, innovative payment solutions, improving order success rates, and optimizing payment operations to reduce costs.
To support this mission, Chewy is seeking a highly skilled and motivated Associate Director, Payments Engineering to join our team. This role is available at our offices in Boston, MA or Plantation, FL. Working with the Director of Payment Engineering, you will be responsible for the success of Chewy’s payment ecosystem, leading high-performing engineers to innovate and enhance critical payment infrastructure. You will drive the technical vision, architecture, and execution for one of the most impactful areas within Chewy.
This is a high-visibility leadership role with opportunities to influence Chewy’s strategic direction, collaborate with key customers across the organization, and shape the future of payments for Chewy’s growing business lines. The ideal candidate brings a consistent track record of leading large-scale payment initiatives for sophisticated retail environments, ideally spanning both e-commerce and physical stores.
Key Responsibilities
- Lead and develop a team of software and quality engineers focused on expanding and enhancing the Payments ecosystem.
- Drive an ambitious and innovative technical vision while delivering on a strategic product roadmap to support Chewy’s growth.
- Provide strong technical leadership, fostering autonomy, collaboration, and excellence across teams.
- Mentor and support the professional development of engineers, cultivating a culture of continuous learning and high performance.
- Make critical technical decisions in collaboration with product and business stakeholders, balancing long-term innovation with iterative, impactful improvements.
- Promote and maintain operational excellence by implementing repeatable, scalable processes, and maintaining high standards for quality and reliability.
- Build and strengthen relationships with cross-functional teams and leaders at all levels of the organization.
- Collaborate with engineering peers to define and adopt standard processes in software design, development, testing, and deployment.
Minimum Qualifications
- 10+ years of experience in software engineering, with a strong record of delivering critical systems at scale.
- 7+ years of experience as an Engineering Manager leading engineers and other engineering managers.
- 5+ years of hands-on technical expertise as a software engineer or architect.
- Deep expertise in designing, building, and deploying highly scalable and available systems.
- Strong proficiency in Java, with experience in frameworks such as Spring Boot or Micronaut for building RESTful APIs and microservices.
- Hands-on experience with CI/CD pipelines and tools such as Docker, Jenkins, and cloud platforms like AWS (or similar).
- Proven understanding of unit testing, API testing, and BDD frameworks (e.g., Cucumber) with test automation experience.
- Consistent record of delivering in Agile/Scrum environments.
- Bachelor’s degree in Computer Science or a related field, or equivalent professional experience.
Preferred Qualifications
- Experience with AWS Cloud services, including Fargate, DynamoDB, S3, SQS/SNS, and EKS, along with Terraform.
- Familiarity with Kubernetes and Helm Charts for container orchestration.
- Experience with front-end frameworks like React.
- Deep understanding of e-commerce and payment systems, with a focus on improving payment success rates and security.
Why Chewy?
At Chewy, you’ll have the opportunity to:
- Lead impactful projects that directly enhance the lives of millions of pet parents.
- Collaborate with dedicated, driven teams in a supportive and innovative work environment.
- Drive forward the future of payments for the leading online pet retailer in the U.S.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Chewy Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
