Associate Director, Senior Technology Program Manager Operations and Transformation, OMF Technology

OneMain Financial (OMF) is the largest non-bank lender in the United States. Technology underpins all aspects of OneMain’s business today and enables innovation that benefits our customers and colleagues. OMF Technology is a large corporate department, spanning many geographies and teams, delivering increasingly complex and cross-cutting initiatives that deliver best-in-class solutions to our customers, reduce cost and risk, and support high-availability operations. As the size and complexity of OMF Technology’s work increases, we need to increase our capacity both to maintain business process management consistency across the organization, and to drive transformation activities to sustain high-performing teams and reinforce a culture of success.

Job Overview
Reporting directly to the VP/MD Technology Operations and Transformation, the Senior Technology Program Manager is part of a small team serving in this role that provides dedicated general management support to senior leadership within OMF Technology. This role is a key enabler to drive transformation by providing reliable, consistent local management of budgets, staffing, reporting, and communications and serving as a liaison in aggregating department-specific information and data into a global operational view for progress monitoring and strategic decision-making.

The ideal candidate will possess excellent communication skills and a strong ability to collaborate across teams. The role requires strategic thinking and disciplined execution to ensure local alignment with the overall organizational objectives.

Key Responsibilities

Budget Coordination & Management

• Collaborate with senior leadership to develop the department’s budget and manage ongoing updates in collaboration with our Finance business partner
• Monitor expenditures and work with senior leadership and their staffs to ensure expenditures are in alignment with budget forecasts

Staff Planning

• Work with senior leadership to forecast staffing needs based on strategic initiatives and ongoing operations
• Ensure recruiting aligns with the Technology job architecture
• Work with HR Recruiting and departmental leaders to ensure timely and effective interview practices to successfully recruit quality candidates

Tracking & Reporting

• Collaborate with senior leadership to define key objectives and results (OKRs) for the department.
• Develop and maintain dashboards to track progress on OKRs, ensuring visibility into performance across the department

Communication & Engagement

• Participate in cross-functional meetings to support effective communication, alignment of goals, and to help share insights to inform transformation activities and plans
• Serve as an aggregation point for departmental information needed to develop executive presentations, conduct broader analysis, and develop other communications materials

Process Efficiency & Consistency

• Assist in developing standards for management practices that can be implemented consistently across the organization, and then ensure these are applied locally
• Assist in the development and execution of strategic initiatives aimed at improving departmental performance
• Ensure adherence to compliance standards and organizational policies in all aspects of operations

Qualifications:

• Education: Bachelor's degree in Business, Technology, or a related field (Master’s preferred).
• Experience: Minimum 7 years of experience in technology operations, project management, or a related field, with at least 3 years in a leadership or associate director role
• Skills & Competencies:
  • Strong knowledge of budget management,
  • Proficient in data analysis, metric tracking, and dashboard/reporting tools (e.g., Excel, Power BI)
  • Demonstrated ability to manage multiple projects simultaneously while meeting deadlines
  • Expertise with required tools such as Microsoft Office
  • Excellent verbal and written communication skills, with an ability to interact effectively with senior leadership and cross-functional teams
  • Familiarity with Agile or other project management methodologies is a plus
• Personal Attributes:
  • Collaborative, solution-oriented, and adaptable in a fast-paced environment
  • High attention to detail and ability to maintain accuracy in all aspects of the role
  • Superior organizational and problem-solving skills

Location: Baltimore, MD 

Who we Are 

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. 

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain. 

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:  

• Health and wellbeing options for team members and their dependents 

• Up to 4% matching 401(k) 

• Employee Stock Purchase Plan (10% share discount) 

• Tuition reimbursement 

• Continuing education 

• Bonus eligible 

• Paid time off 

• Paid volunteer time  

• And more 

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.