Associate Director / Senior Manager, Business Process Improvement

Manulife is hiring a Associate Director / Senior Manager, Business Process Improvement. The incumbent will be responsible to manage and participate all projects that led by Manage and Review (M&R, in-force policy management) or required M&R involvement. Drive digital adoption and transform work processes from paper driven to digital.

Position Responsibilities:

• Lead and drive M&R digital projects, such as e-Policy Management, CWS online functions, digital statements and drive digital adoption.
• Be the M&R representative to participate New Product development to discuss workflow, UR and work with Product team to develop materials for new features such as forms, new correspondences, agent/customer communication message, etc, and facilitate to deliver application process of new features to digital submission.
• Monitor and participate Product day 2 items development from M&R perspective and ensure items are properly implemented per schedule
• Be the M&R representative to participate other projects including service improvement projects and all initiatives that impacted M&R such as system migration/re-platform/reskin, regulatory projects, BCP, system upgrade, etc.
• Be the lead to review, fine tune and streamline current work processes and workflows to continuously enhance work efficiency and effectiveness.

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Required Qualifications:

• Bachelor's Degree preferably in a business-related field
• 10 years or above industry experience on running business projects
• Decisive, able to work independently and demonstrated ability to prioritize and manage time effectively in a multi-tasking environment
• Maintain and build relationship with internal teams
• Good communication and presentation skill
• Fluent in Mandarin and English
• High proficiency in reading and writing English and Chinese
• Strong sense of ownership and attention to details
• Customer-orientated
• Good PC skills including MS Word, Excel, and Power Point

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid