Associate Director of Sales (Cluster Role)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.

About Four Seasons Hotel Kuala Lumpur

Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.
The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.
An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.
The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.
Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 133 hotels and 55 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Associate Director of Sales (Cluster Role)

Four Seasons Hotel Kuala Lumpur is looking for an Associate Director of Sales (Cluster Role) to meet budgeted sales goals for both Four Seasons Hotel Kuala Lumpur & Four Seasons Resort Langkawi.  Candidates with passion for excellence, expertise in hospitality sales and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Marketing Division, the Associate Director of Sales (Cluster Role) works across disciplines to deliver an exceptional experience and provide leadership. This position reports to the Senior Director of Sales.

Responsibilities:

• Strong knowledge and experience of the leisure/FIT segment including wholesalers, DMCs and luxury travel agencies.

• Experience in MICE sales and contracting.

• Develop new and existing accounts in designated markets, local and international, and provide market intelligence for the group pipeline, forecast meetings, marketing plan and annual fiscal budget.

• Actively partake in the weekly group pipeline meeting, forecast meetings.

• Responsible for planning and executing sales trips, client events, sales calls and customer recognition to effectively position the hotel in the buying cycle.

• This position will include travel to designated territories.

• Negotiate contract specifics to achieve maximum profitability.

• Promote local awareness through maintaining relationships with convention, visitors bureau and tourism authorities.

• Assist SDOS to manage, motivate and lead the sales managers to achieve their goals and direct the sales efforts for the Hotel.

• Month-end reporting for room revenue and sales actions.

• Assist to ensure the department’s operating expenses are well managed and aligned with budget.

• Assist SDOS in achieving business growth and profitability objectives, integration with the hospitality operations departments and development of budgets and business plans.

• Maintain communication/relationship with the Worldwide Sales Office network for specific assigned region, as well as other Four Seasons hotels toward achieving pre-determined revenue goal.

• Conduct all sales related interaction with the highest level of professionalism.

Qualifications:

• Local market knowledge is essential.

• Strong knowledge in the leisure/FIT segment is required.

• Excellent interpersonal and communication skills, organizational skills, and team leadership competencies.

• Excellent reading, writing, and oral proficiency in English language.

• Candidates must be able to speak, read, and write Bahasa Malaysia.

• Proficient in Microsoft office tools like PowerPoint, Word, and Excel.

• Able to work flexible hours as per business demands and needs.

• Must have the right to work in Malaysia.

What We Offer: 

• Competitive salary, wages, and a comprehensive benefits package

• Excellent training and development opportunities

• Complimentary accommodation at other Four Seasons Hotels and Resorts

• Complimentary dry cleaning for employee uniforms

• Complimentary employee meals

Work Type: Full Time

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will……

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence

Only successful candidates will be contacted.