Our Opportunity:
Chewy is seeking a highly motivated, resultsoriented, and high-reaching Associate Director, Instock Managment, to join our Chewy Vet Care team. This role is critical for leading the development and management of our supply chain operations, ensuring efficiency and accuracy across our network. You will play a vital role in the organization by owning endtoend planning and execution of supply chain processes. The ideal candidate will have experience creating supply planning strategy, forecasting demand, a passion for problemsolving and process improvement, a track record for using data to drive decisions, and vendor relationship management. You will own metrics across your business such as Instock rates, forecasting accuracy, and inventory placement. This role requires excellent written and verbal communication skills. You will get to work side by side with thoughtful and passionate entrepreneurs. If you're equally passionate about supply chain, ecommerce, and career growth, an opportunity at Chewy may be a great match!
What You'll Do:
- Lead a team responsible for building, running, and optimizing our supply chain operations for Chewy Vet Care. This includes daytoday management of the business, organizational enablement through tools and training development, and representing the needs of Chewy Vet Care in midrange planning with the broader supply chain, operations, and product organizations.
- Develop and implement strategies to streamline supply chain management processes, using automation and process reengineering.
- Build stopgap solutions that impact supply chain workflows, with an emphasis on automating manual tasks and defining new processes.
- Collaborate with crossfunctional teams, including Merchandising, Business Intelligence, Product Engineering, Supply Chain, and Finance, to evaluate and integrate new tools and technologies.
- Liaise with centralized tech teams to provide requirements, audit inputs and outputs, submit feature requests, and flag bugs.
- Provide indepth business insights through data analysis on process outputs and operational performance.
- Analyze multiple, large data sets to identify actionable insights that drive improvement across your team.
- Proactively assess data needs and work with data engineering teams to develop new data tables, metrics, and products.
- Drive continuous improvement initiatives for key processes, ensuring alignment with business goals.
- Develop and maintain metrics and inspection mechanisms to run the business effectively. Proactively identify defects, root causes, and build plans to resolve them while communicating progress to partners.
- Proactively identify and communicate issues, changes to priorities, or changes to functional strategy to crossfunctional partners. Provide awareness of the status of deliverables using varying communication techniques and styles as required.
- Partner with crossfunctional teams to champion alignment where needed to achieve the best business outcomes while encouraging opposing viewpoints to overcome obstacles and balance contending goals.
- Build and implement roadmaps with multiple partners and dependencies, ensuring alignment and timely delivery of initiatives.
What You'll Need:
- Minimum of a Bachelor’s degree in Information Management, Economics, Finance, Math, Statistics, or a related field with an emphasis on analytics and quantitative skills; MBA or Masters in Analytics preferred.
- Strong leadership skills with a minimum of 2 years of experience as a people manager.
- At least 7 years of experience in supply chain management, operations management, or a related field, preferably in an ecommerce or retail setting.
- Tried experience in leading operational excellence through datadriven process improvements.
- Demonstrable experience in building data visualizations and translating complex data into actionable insights.
- Excellent partner management and prioritization skills, with the ability to implement systems, processes, and scalable frameworks.
- Proficiency in SQL and practical experience with data analysis tools.
- Strong written and verbal communication skills, with the ability to use data to drive decisionmaking and recommendations.
- Thorough understanding of Financial metrics and P&L statements.
- Validated experience in building and completing roadmaps with multiple customers and dependencies.
- Ability to thrive in ambiguous and resourceconstrained environments.
Bonus Qualifications:
- MBA, Masters in Analytics, or sophisticated academic degree.
- Project Management Certification.
- Lean Six Sigma certification.
- Advanced skills in Tableau and other data visualization tools.
- Advanced technical skills using Python or Knime.
- Data modeling experience in Merchandising, Finance, Retail, or Ecommerce.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and innovative team.
- A collaborative and inclusive work environment.
- Professional growth and development opportunities.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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